External hard drive is not detected

My ext hdd does not work.

It has music, movies etc., who came for a mac, but windows doesn't seem to work.

She also is not recognized, by my Media Player connected to my tv.

When I look at MY computer, the ext hdd appears, but it is in the Device Manager, but I can not access anything.

Help me please.

Hello

Thank you for posting in the Microsoft Community Forum the problem you are having with drive external hard must be different. Rest assured that we would do our best to help you.

Please answer the following questions that would help us provide a better solution.

1. have you tried to connect the hard drive to a different USB connector?

2 have you tried to connect the hard drive to another computer?

3. what version of Windows are you using?

4. What is the brand and model of external hard drive and the computer?

Try the methods and check:

Method 1:
Run the fixit of material and following devices and check if the drive is detected:

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Method 2:

You can connect the external drive to another USB port and see if it appears in Windows Explorer.

Method 3:

Check if there are error messages in Device Manager if you are using Windows 7 or Windows Vista.

a. connect the external hard drive to the computer.
b. to open Device Manager, type devmgmt.msc in the search box start and press ENTER.
in Device Manager, expand the hard drive listed in the list of devices.
d. If the hard disk is listed, right-click on it > click Properties.
in the general tab, under control of device for the message status. After back if there is no error message.

If you use Windows XP try the following steps:

a. connect the external hard drive to the computer.

b. click Start, click run.

c. type devmgmt.msc.

in Device Manager, expand the hard drive listed in the list of devices.
e. If the hard disk is listed, right-click on it > click Properties.
(f) on the general tab, under control of device for the message status. After back if there is no error message.

To visit the following link to the reference which discuss what to do when a device is not installed correctly
http://Windows.Microsoft.com/en-us/Windows7/what-to-do-when-a-device-isn ' t-installed-correctly

Hope this information helps. Please feel free to respond if you have any other questions, we would be happy to help.

Tags: Windows

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