External scan test does not pass---(E-disque DUR-004)

After testing my hard drive, I got this message: "external scan test not past-(E - disk HARD-004) =

= If you please run Check Disk to recover the sector hurt-(E - disk HARD-005) ='

How can I fix it? Is there a serious problem with my hard drive?

Hi kimtien,

Welcome to the community of Sony!

Is this E - disk HARD-004 the result for the chkdsk scan?

This result shows a bad sector on the hard drive. You need to defragment the unit. Run defrag will eliminate windows to use these bad sectors and to mark it to avoid any cause of lost data by the defective sector.

Yes, it is serious because it has errors during each test. This usually means a defective hard drive, we recommend that you back up your files while you can then replace your hard drive.

I hope this helps.

Kind regards

Jen

If my post answered your question, please mark it as "accept as a Solution.

Tags: Sony Computers

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