External sound card does not work correctly

I have a Nimbus PC music that I used for a few years. I have 2 its external cards: my main unit, which is a Focusrite Scarlett 18i8 and the backup device Steinberg CI2.

The two devices have been works fine with my PC for a long time, but this weekend my Scarlett has stopped working, and my CI2 works with an intermittent buzzing. The two appear as audio devices and I reinstalled the drivers, checked speakers etc. configurations. I also tried both devices with my laptop and both work just fine then the issue is definitely with my PC.

This problem started after I changed my setup for all my devices on my desk to put on a free-standing shelf so I changed USB ports and moved my PC and audio devices.

What is the best way to try to solve this problem?

Hello

Thanks for posting your question on the forum of the Microsoft community.

I would like to know some information about the problem so that we can help you better.

1. What is the model number of your computer?
2. you made any hardware or software changes on your computer before the show?

The problem may occur due to corrupted audio drivers or the settings.

I would suggest trying the following methods and check if it helps.

Method 1:
Run the audio Troubleshooter and check.
Reference:
Open the troubleshooting of Audio playback
http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter

If this does not help, use method 2.

Method 2:
Please use the suggestions contained in this Microsoft support article and check the issue.
Reference:
No sound in Windows
http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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