External Usb Audio Card Popping and cracking sound with Satellite L500

Greetings,

My name is Boyan and I am from Bulgaria, and a year ago, I bought a laptop satellite l500 series (I can't tell which is exactly the model at the moment because my computer is not currently with me and my user manual, the only thing that is said is that it is for L505/L500/L500D / L505D.) But from memory I think it was the Satellite L500D-ST5506 which is currently not at my dispossal, because I gave him for repairs for the same problem that I say down below)

The problem with my laptop, is that when I plug in a Usb Audio card in my laptop I have a crackling sound during live sound is played hollow map external speakers/headphones. I tried several sound cards and speakers/headpohnes which work perfectly well with other computers, including laptops, but the problem continues even when I use an external sound card to connect to the laptop not appearing in my laptop speakers/headphones.

The problem is important only when the signal passes through an external audio card and it is very disruptive since I use my laptop to create music and I bought a sound card expenssive and speakers that can not be used with the laptop. I tried 3 types of sound cards:

M-Audio Fast Track Pro

BEHRINGER uca 222

and a simple 3d audio usb audio card external and the problem persists.

At first, I thought that the problem is software and I should install the new drivers, windows 7 automatically recognizes and installs the drivers for the devices and I have its in (but with the cracks and educated) so I tried using the official drivers sold for me with the sound cards, but without success: the problem was still there. I tried to find the new drivers of the sound cards on long official distributors and I downloaded it but the problem was still there. Then I tried to delete all the audio drivers on my computer and just use the external sound card for sound but this eighter helps force. I updated my drivers for my sound card build - in as well but again - no luck.

After substantial thing frist I did when (2 weeks after I bought the laptop) was to contact the store where I bought my audio card and they said that the problem may be so eighter latency or high voltage of the laptop they advised me to try to reduce the latency of the parameters or to try and see if the problem persists if only my laptop running on battery power. I tried two things, and they did not help. Audio cards worked without problems on all the other computers I tried them but me. So they told me that the problem could not be audio cards.

What I then was that I gave my laptop for the Distributor official of toshiba in my country so that they can solve my problem. What they told me, is that a problem with the version of windows which was preinstalled on my laptop and it was not compitable with the sound cards (which was bizzar survey because I tried them on the same windows and they worked, only on other computers). So I'm back from my laptop and passed under my Windows 7 Home Premium 64 bit operating system to Windows 7 Ultimate edition 64-bit and Windows 7 32-bit Ultimate edition on all versions, that's the problem: whenever I activate a low of passes of audio signal and Audio Usb card he heard cracks and educated. I even tried isntalling Windows XP, but the laptop want spesific SATA drivers for the Windows XP installation which although I found - they helped me install XP and I didn't go the BIOS of the computer to try to put a new and so on, because I'm not sure about that and I could lose my warranty so I said in the official repair shop for Toshiba in my city to put XP on my computer to solve the problem but they can't because they are not liscened to work with software that isn't a recipt for its purchase (which I did not because I bought my windows xp a long time ago and I lost the recipt)

I gave her to get it repaired for the second time by telling them that the change of my operating system has not solved my problem and what they were doing was they changed the motherboard on my computer, indicating that the build in the device realtek audio on my computer is good enough to support a card usb audio or it may be broken and they change the whole motherboard because the generation of card is stuck, so they did it, but my problem has not been resolved. They told me that although I use and map external audio usb signal always going trough my only internal and I have to disable so I tried to disable this trough Control Panel, but this does not solve the problem and I don't have a BIOS option to disable my sound card build-in. Another thing I thought that maybe the problem is that two audio cards do not work on the same bitrate and Hertz so I put both cards to 16 bit 48000 Hz DVD quality (also tried the other options on the 3 cards that I have) but it's the same thing.

They told me that it's just my luck and the construction of the sound card does not support this external sound cards and I would had been more careful when they choose to my laptop first.

I couldn't accept this awnser for several reasons:

(1) this sound card works on a lower version of windows and are supported by many older models of Realtek and a lot of old computers (one of them bought 2000! and my laptop is of 2010!)

(2) the guys who were the apperantley of fixing problem don't go so deeply into my problem because they didn't know that in fact the problem was that only they knew that there is a problem with the audio card and the computer interact with them, they knew not that it cracks during the direct play the external audio card.

(3) I can't accept the fact that Toshiba is manufacturing of models with maps audio chipset that cannot support a simple external Usb Audio card. It is totally unacceptable to me, and I sincerely hope that this is not the case!

(4) they have tried my audiocards on another laptop of the same series, claiming that they have not at their dispossal at the moment so I'll go tomorrow at a local store and try the sound cards by myself on the same computer in the store.

What I have now, it was that I gave my laptop for repair requesting a statement of the problem in wrtting with details of the problem so I can go to court or ask for a new laptop, but I'll be charged with little money because according to them there is no problem in the laptop and the problem is that my external sound cards are not compitable with the build in house chipset sound card. If I give my laptop for repair, and there is no hardware problem, I'll have to pay the money. I will do this, but I'm now crazy, because that does not solve my problem and I am wasting time and money.

What I ask here is, if you can not help me solve my problem and advice me what to do to fix it, please give me the details of the chipset built in Driver sound card on my motherboard, so I can check if it is compitable with my external sound cards and contact the dealers of the sound card to ask them their opinion. Or if you can tell me what it is compitable with and what not, that would be great. Personally, I think this laptop should have no problem at all with a simple external usb running sound card, but I ask you, if you know something more about it.

If a problem with the build in chipset then Toshiba is manufacturing (or at least sell) audiocards which are not in a normal standart but unfortunately I can not do nothing except complain to Toshiba and never treat whith such productgs more. Otherwise, if this is not true, then my laptop has a problem that is different and I have to go to court with the mans for mounting repair is not my laptop or do not give a new one when I guarantee will not fault of Toshiba and it will be in a way solve my problem.

I hope that you understand how important it is for me and I hope I have fix the problem as soon as possible.

P.S

I want to say that I am familiar with grammar mistakes, that I did in the text below, and I would ask your excuses that I'm not a native speaker of English.

Hi, I would just say that I had a similar failure although I wouldn't be surprised if she causing of yours, but you never have knowledge, my fault was the lid of my laptop [9 months], it contains the mic and when the lid has been in a certain angle cracks could be heard worse when I got my external sound card all the time it happened, luck, PS, it's a defective membrane [lid to the body] easily missed by engineer because he was the same angle you English is very good

Post edited by: sido1

Tags: Toshiba

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