Extra fine + Crack appeared on the back, the water damage. Great concern!

Hello!

I have a great concern. My phone was in perfect condition, when occurred the following:

I wanted to try how can I take underwater pictures.

The phone was in a protective case and there is no crack on this subject that I checked and cleaned the phone this morning when it happened (last day of dust and sand are passed under the deal as he was going out with me to the beach).

The phone was not overheated or left on the Sun that I just take 1 minutes earlier from my bag before I left for the Lake.

The Lake was really hot (about 30 degrees celsius South side of Lake Balaton) and sweetwater. I just overwhelmed the phone around 30 cm to test how it works. All ports were closed tightly during this period.

When I went to check the photo immediately realized that the screen is unresponsive to gestures, so I went out to the cost and dry it with a cloth that I thought it's because of the water on the screen. As it is always not answered I removed the screen cover and the protective case when I realized there is a small crack appeared on the back. Right after the screen began to falter and a fog appeared inside the main camera lens. I turned the phone immediately and let dry for two days in hot, dry conditions.

The phone started to work, but because the backlight of the LCD Panel does not (the phone however respond to gestures) is not usable either.

I work for a technical support to one of your major competitors (HTC), so I am fully aware how maintain a mobile phone.

I also insurance, so I'm not trying to avoid my responsibility in this matter, because I'm covered anyway.

However under this circumstanses I'm really disappointed about your product, because I followed all the instructions and rules, how to use the way phone below a limit.

Here are the pictures on the current state of the phone.

Can you help me to regain my confidence in your company?

Kind regards

Zsigmond

Sorry to hear that, but you would need to return your device to the place of purchase or contact the Xperia and have your device inspected because it is a forum for basic and as such, we are unable to say what would be the outcome or what will be said http://www.sonymobile.com/global-en/support/contact-us/

Tags: Sony Phones

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