F20-136: sometimes by car cannot read some CD or DVD

Hi all

I just bought a F20-136 and make me "event ID 11, category: CDROM ' errors in the event viewer. It is a mistake of the controller. The drive seems to read most discs, but sometimes it has trouble reading some discs and that's when the error occurs (this can happen with CD or DVD, pressed or burned).
I also burned an image on a DVD-R which reads OK on the laptop but not on my desktop DVD. This laptop has the Mat * one years UJ-840 SuperMulti Drive.

This sounds like a hardware problem?

Hello Gary

It is not easy to tell if there is a hardware problem. Your device is a new and, if there is no possibility, trying to contact the partner Service of your country. Explain the problem and let check the drive correctly. If there is a power outage, the warranty will cover the replacement costs.

Good bye

Tags: Toshiba

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