F4480 printer does not yellow, even with the new cartridge print

I ran a diagnostic test and he said pan into the left chute has 1 or more lines short-circuited control.  Anyone know what to do?  It prints magenta and blue, but not yellow.  I tried 2 different cartridges and they are both the same.  (It is new).

It looks like a mistake material Dorothy, the printer may be on its last leg. Try following the steps as much as possible of this document (do not buy more new ink) http://support.hp.com/us-en/document/c01670710

If this does not work, I would contact HP support to see what options they can offer you: 1-800-474-6836 or http://welcome.hp.com/country/w1/en/support.html

Tags: HP Printers

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