F9J19UA #ABL: hp pavilion touchsmart 11-n030ca

Machine seems to be on - side power button is switched on and a low fan noise, but the screen is black.  When I press the power side button, it turns not on or off.  Machine is plugged in.  I had used last night, on battery and then plugged.  Then unplugged to take home.  Open the cover of the power key - nothing.  Plugged in, there was a yellow light next to the power input (drained battery?), then white thereafter. Makes no difference, always display does not turn on.   Frustrating, it's only a few months.  Thanks for any help.  Hope that I was clear describing the problem.

Hi @dkeillar ,

Welcome to the HP Forums!

It's a great place to find answers.
You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

I understand that you laptop is only a few months old.  You use it and running on batteries and you then plugged.

You disconnected to return home, but when you tried to turn on the message that the battery was empty.

After connecting to the power of the light became white, but you still get a white or black screen. See you the power light and hear the rotation of the fan to the top.

Here is a link to problems with laptop computer displays (Windows 8, Windows 7)

and Troubleshooting black screen with no start-up or start-up error message.

If the problem persists because it's a recent purchase I suggest you contact HP support for assistance.

Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

World wide phone holder

Good luck!

Tags: Notebooks

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