Failed to open the Add Printer window. access denied...
Running a win7 HP Pavillion dv 6000. Downloaded all the updates. the printer is on a wireless network. I can print and scan and ping from cmd line and see the printer. Yet he does not appear in devices and printers. And when I do try and add the printer, I get the window "can't open add printer." access denied. " When I tried the cmd line, he wants to settle down on the network. its already up and running on the network. The printer and scanner both appear in Device Manager, even if I have to open 'show hidden devices' to see, but they tell me the drivers are not installed, but they are.
I am logged in as administrator. BTW I also just installed the same printer on a new computer win7 hp desktop and and it worked fine. I can also access it from another laptop running xp. all on the same network.
Don't think that bothers me as well if it didn't work, but it does not work. The machine just tell me its there!
A big thank you to all those who might lend a hand. And I don't know 'if it isn't broken don't fix.'
Hi Worktel,
- You have a third-party security software installed on the computer?
Step 1, I suggest to access the link below and follow the steps in the article to run a Printing Troubleshooter. http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
Step 2
If the printer troubleshooter help you to solve the problem and you are unable to open add a printer, you can also try to temporarily disable the security software from the computer and try to verify if can install the printer and print. If gets detected and if you can print, you can contact the manufacturer of security software and check if you need to change the settings. Later, re-enable the security software.
Step 3
If the steps above do not help, you can try to create a new administrator account on your computer and check to see if you can install it.
To create a new user account, follow these steps:
a. open user accounts by clicking on the button start the picture of the Start button, clicking Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.
b. click on manage another account. Administrator permission. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
c. click on create a new account.
d. type the name you want to assign to the user account, click a type of account administrator and then click on create an account.
If it works fine in the new user account, you can access the link and follow the steps for the corrupt profile Fix:
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile
Hope this helps and let us know the result.
Thank you and best regards,
Srinivas R
Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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