Failure of the scanner, HP Officejet 4500 G510g-m

Hello

I have a HP Officejet 4500 device that cannot do anything requiring the scanner to work, including scanning, copying and faxing. The display shows meanings cannot be made due to a "Scanner failure".

I tried troubleshooting (resettings the device and others) and they did not help. Here are the details:

When I turn on the camera I have here a few mechanical noises (which is natural, it movesthe cartridges and all that) and then, at the end of the power process, the scanner lamp turns on and is moved one inch to the left along the surface scan (below it, in fact), then returns to its place in the extreme right and the error message is displayed.

Device: HP Officejet 4500 G - 501g - m

Mac OS X Snow Leopard (10.6.8), even with Windows 7 64 bit.

Error message: "failed to scan. Unable to scan, copy or send a fax. Press OK. »

No changes were made to the computer or the device, just, it began to arrive one day, a few months after the purchase of the unit.

What can I do to fix this?

Hello yonyz

It looks like the printer may need maintenance. It must always be in warranty if its only a few months old. If you follow the link below, you can contact HP.

Contact HP

Tags: HP Printers

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