Failure to launch the download of update of El Capitan

I followed all the instructions to the promotion of the App Store of El Capitan, but when I clicked on the "DOWNLOAD" button, I got a top in the upper left corner. I never had a demand for Apple ID, a bar of progression or any other evidence to actually launch the download process. All my other Internet access seems correct. I bought this new laptop in September, five months ago. Any ideas what's happening?

You try to download El Capitan for the first time, or an update of 10.11.1 10.11.2?

Tags: Mac OS & System Software

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