Family Safety: could not connect to the site Web Family Safety - "try again later".
I am connected to MSLive with my account, the same one that I am connected to help with this issue. I also see my mailbox outlook.com, so that my account is active and works very well. When I go to familysafety.microsoft.com, the URL bar changes several times, then I get a screen that says:
Something was wrong and we cannot connect you right now. Please try again later.
This problem occurred for me on three computers, more an iPad and an iPhone, so I don't think it's a problem of the cache of the browser or something like that.
My son, who uses his computer with installed parental control, trying to send a request by e-mail to me to approve a site that he wants to visit. It also gets an error message by. Family Safety properly blocking sites that I programmed to block, so that part works.
I did a chat live with a person with MS, which I linked to a response that did not work, then it disconnected. I spoke with another person who told me to call 1-800-642-7676 again. I did, but all the options that I chose was told to visit a Web site or another, then disconnected. So now I'm here.
Can someone help me?
Thank you.
Don
Go to Journal of the microsoft.live.com (to access outlook) click your name or image on the upper right and choose to edit your profile in the menu... click on edit - above the photo of your profile to update your first name and family name - worked for me :)
Tags: Windows
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