Fax printing from tray 2

I added my 8600 Pro Officejet tray 2. I have #10 envelopes in tray one and paper in tray 2. I can get it to print in all modes except the incoming faxes and he tries to print from Tray 1. I have the default to tray #2, I tray locked 1, in printing preference selections in the printer, I chose a tray 2, but this option is not available in the fax printing preferences. I tried to remove and reinstall tray and driver, I tried to download the latest driver from HP to no cure to my problem. Help, please!

Hello ambulance,

Welcome to the HP Forums.

If you use something else than standard paper in tray 2, the default printer in Tray 1 for fax.  If you try to use the legal size in the second tray, this will also cause the issue.

Please remove the paper from Tray 1 just enough so that it is not recognized by sensors in the printer. This will test the printer to make sure it will default to try the 2.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thanks for your time.

Tags: HP Printers

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