FF does not start yesterday; running Linux Mint 14 in VirtualBox; updated to 39.03
Since yesterday, Firefox does not start when I click the icon. There seems to be some activity, but the window never opens.
I use the version of Linux Mint 14 in Virtual Box.
In the terminal, I tried firefox-safe-mode
I get:
"Error: platform version ' 39.0.3 ' is not compatible with
minVersion > = 39.0
maxVersion < = 39.0
I would appreciate help with this.
PS Since I can't start Firefox data below is not the version I have the problem with.
This is the latest information that I could find on the version of hotfix for your version of Linux:
I understand that Firefox will not start, please also see these troubleshooting steps:
Tags: Firefox
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Trend Micro update
If the information below does not help, contact Trend Micro because it is their product that caused the problem:
http://eSupport.trendmicro.com/default.aspx
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Restore point:
Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.
Try a restore of the system once, to choose a Restore Point prior to your problem...
Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:
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http://www.bleepingcomputer.com/tutorials/tutorial148.html
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2. is it works much earlier?
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Hi Raygun55,
Welcome to Microsoft Vista answers Forum!
This problem may occur if the Microsoft DirectX file that is mentioned in the error message is damaged or is not copied correctly.
I suggest that you copy the file manually by following the steps and check if you are able to play the game without any problems:
Manually copy the file
To do this on a computer that is running Windows Vista, follow these steps:
1 insert the disc 1 CD for one of the following games into the player from the computer:
o Age of Empires III
o Fable: The Lost Chapters
o Zoo Tycoon 2
o Rise of Nations: Rise of Legends
2. click on start to reduce this includes this image and then click Documents.
3. Locate, and then click computer.
4. search and then click on the CD drive.
5. Locate and then click the following folder:
CD player :\ DirectX9
Note In this folder path, the CD player represents the drive letter of the CD drive.
6 double-click on Apr2005_d3dx9_25_x86.cab, right click on d3dx9_25.dlland then click copy.
In Rise of Nations: Rise of Legends, double click Aug2005_d3dx9_27_x64.cab right-click d3dx9_27.dlland then click copy.
Note Use the Apr2005_d3dx9_25_x64.cab file for the x 64 version of the Windows operating system.
7. find one or more of the following folders, depending on the games that are installed on the computer:
By car : \Program Files\Microsoft: Age of Empires III
By car : \Program Files\Microsoft Games\Fable - The Lost Chapters
By car : \Program Files\Microsoft Games\Zoo Tycoon 2
By car : \Program Files\Microsoft Games\Rise of legends
Note In these folder paths, drive represents the letter of the drive where the game is installed.
8. right click on the folder of the game which is the part that is installed on the computer, and then click Paste.
Note If you have installed more than one game on the computer, repeat steps 5 and 6 for the other games.
You can check the link for more information: error message when you try to start a Microsoft game: "the file d3dx9_XX. DLL was not found": http://support.microsoft.com/kb/910813
Alternatively, you can try to install the game in XP compatibility mode and check if you are able to play or not.
Right-click on the game > click Properties > click on the Compatibility tab > select for XP compatibility mode > click OK.
Let me know if it worked.
Thank you, and in what concerns:
Swathi B - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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