File analysis is all black

My scanner seems to work, but all the pages in the output file are completely black. Interestingly, auto-feed scanning and flat options seem to work. Scanning preview shows a representation of the document when you use the flat, but the resulting scan image is a black page all solid. I use a HP Photosmart C309A all-in-one printer/scanner, a MacBook Pro laptop.

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

Reset the printing system:

-Go to System Preferences > print & Scan
-Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!
-Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

You have a HP software in your Applications folder?

Tags: HP Printers

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