Finger by scanning and mouse ports usb is not found - now! In addition, password does not work!

My finger swipe and the USB mouse positions is not found - now! In addition, I forgot my password for the unit - VGN-AW120J! I think I have at the office this unit under the username above with a different through Sony password when I buy the unit - some time ago!

Hi Robert,.

It seems that the Windows login password has been forgotten and the prints Print sensor in does not.

In this case, I suggest you to perform a complete system restore to solve the problem. Follow the steps here to perform the system recovery: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C459775

It is necessary to take backup of all data before performing the system recovery, it clears everything from the computer and restore the computer to factory settings.

If the problem persists, contact Sony Service support here: http://esupport.sony.com/US/p/service.pl

Note: If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Computers

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