Finger print reader does not work after upgrade to Windows 8 Pro - DM4 2055BR

I updated my previous Windows 7 to Windows 8 Pro Edition and the Finger Print Reader no longer works. Validity software driver is already installed more simple pass, but when I run the Easy Pass it pops up the message "the drive is not connected, connect the drive.

I noticed one lot of other posts related to the same issue, but I don't know if the model of my laptop does not support the new version of the operating system.

I appreciate if someone could help me with this problem.

Dulao35,

Welcome to the HP Forum!

When start you / see: Easy going on?

You may be running HP SimplePass Version 8.0.0.57 or some other SimplePass 8.x?

======================================================================================

You can run HP SimplePass Version 6.x later on your computer.  You may also be able to get SimplePass version 8.x if you want to stay with this version to work.  It's a personal choice, really - either version should be able to work on Windows 8 Pro.

Note that the version 8.x SimplePass seems to dislike everyone, but the Internet Explorer browser. This is a personal observation and NOT what can known by other users.  If you use IE, then the point is moot.

You can probably keep your existing driver of the fingerprint (Validity Sensor in the Device Manager) as long you run the version compatible with Windows 8, illustrated to the webpage of your computer driver:

HP Pavilion dm4-2055br Entertainment Notebook PC Drivers

See below for a method that you can use to upgrade HP SimplePass:

Simple Instructions for upgrade HP SimplePass

The bits on SimplePass version 8.x are towards the bottom of the file.

Click on the star of congratulations !

It's a nice way of saying 'Thank you' for help.

Although I strive to reflect best practices of HP, I do not work for HP.

Tags: Notebooks

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