Fingerprints on the Portege Z30-A-12 q utility does not work
Hello
I need help with this issue:
I have installed fresh windows 8.1, the same version as before, but this time I chose UEFI on BIOS. When I used the BIOS the fingerprint sensor was working fine, but now it says "unable to connect to the probe.
I use Toshiba Portege Z30-A-12 q i5-4200 256 GB SSD, or PT243E model. I've searched the forums and found a similar problem with another Toshiba R product that was resolved by adding an exception to the firewall.
Utility of fingerprinting with the exception of firewall, even disabled firewall all the way, but always the same problem, I added. In Device Manager, I have biometric sensors (WBF) (PID = 0010) validity under devices.
I also checked in the BIOS to see if it it turned on and it is.
The only thing I changed in the BIOS are Secureboot (is on) and has chosen CSM (UEFI), but I think that these settings are not relevant to the problem because they are used for starting.
I tried to uninstall and reinstall the driver 3 times.
Please help me with this problem.
Thank you very much
Andrei Colombi
UEFI / start MSC mode has no influence on the fingerprint sensor.
You said you did a clean install of 8.1 to win.
I guess that the problem is related to the driver missing or utility.
I guess you do not have all the essential software available on the Toshiba UE driver page.
System driver Toshiba to win 8.1 must be installed. It is very important driver package.
But also try to register fingerprints first in the Windows settings.
Go to the control panel? Audio equipment &? Biometric devices
To the left, click Change biometric parameters
Now, you will see two options: WE (marked) biometrics and biometric OFF (unmarked)
Now, go to biometric OFF and save changes
Now go back and click on settings again biometric change
Now return to the biometrics IT and save the changes.
Now, you have to click on use your fingerprints with Windows and register fingerprints.
I think it might be useful to get the utility of fingerprinting works again.
Tags: Toshiba
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