Firefox: crash at startup

Firefox crashes when starting and the Mozilla Crash Reporter will appear.
-Cannot start mode without failure of Firefox (disabled/enabled AV program)
-Impossible to boot mode safe Windows + Firefox Normal/Safe Mode
-"Clean install" does not solve the problem
-AV program found no malicious software

Crash ID: bp-b6da3664-6e2d-4c62-b5bc-b45192151214

AV: Kaspersky Total Security 15.0.1.415 (e)

Product Firefox
Version 42.0
Build with ID 20151029151421
Output channel release
Windows NT operating system
Version of the OS Service Pack 1 6.1.7601
+++++++++++++++++++++++++++++++++++++
pshook.dll = PowerStrip = EnTech Taiwan [warning: pshook.dll.1213362844 = Trojan]

acattssapi5.dll = Acapela TTS = Acapela Group Babel Technologies

icudt55.dll = International Components for Unicode

Automatically search for updates for the above programs.

Check this box:

  • see if there are updates for your graphics drivers

https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration

  • Disable protected mode in the plugin Flash (Flash 11.3 + on Windows Vista and later versions)

https://forums.Adobe.com/message/4468493#TemporaryWorkaround

  • turn off hardware acceleration in the Flash plugin

https://forums.Adobe.com/thread/891337
See also:

Tags: Firefox

Similar Questions

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  • Firefox crashes at startup Win7

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  • [SOLVED] Firefox crashes at startup (even in Safe Mode)

    Firefox crashes at startup. I tried all the steps described in the articles of crashes of Firefox, but I can't understand what is wrong.

    EDIT 06/06/2012:
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    @cor-el: Sorry, I just create a new profile to help
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    Thank you very much for your time (you two).

    --

    nadirs

  • Firefox crashes at startup, even in safe mode

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  • Firefox crashes on startup - going straight to the Crash Reporter

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    BreakpadReserveSize: 67108864
    BuildID: 20150917150946
    CrashTime: 1443810798
    E-mail: [email protected]
    InstallTime: 1442945265
    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
    ProductName: Firefox
    ReleaseChannel: press release
    Safe mode: 0
    SecondsSinceLastCrash: 472
    StartupTime: 1443810797
    SystemMemoryUsePercentage: 57
    Ramjet: 1
    TotalPageFile: 5206085632
    TotalPhysicalMemory: 2146148352
    TotalVirtualMemory: 2147352576
    URL:
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    Seller: Mozilla
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    My development team universally known that, after the upgrade to 18 FF, Firefox crashes immediately at startup. Safe mode has not fixed the problem.

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    BP-874bc1f4-092b-4291-B737-de8162130130
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  • Firefox crashes at startup... cant load profile editor... does not reinstall... with plugins causing not... help?

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    One is an Intel graphics driver. Search for graphics drivers updated. If udated drivers are available, try turning off hardware acceleration in Firefox.
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  • Firefox crashes on startup after update

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    Hello markusrex, this seems to be quite prolific start at this time crash. other affected users have reported that it is solvable by a clean reinstall:

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  • Firefox crashes at startup, only works in safe mode

    Hello.
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    That's what I've tried so far, but it did not work:

    Restored Firefox.

    Reinstalled Firefox and also delete my profiles.

    Hardware acceleration disabled.

    These are my recent incident reports

    bp-114dcdff-7b46-425b-8ec0-478102140218
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    bp-7b489bc8-20ed-4cb5-9d3a-233a02140218
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    Thanks for your answers, I've updated my graphics card driver, now I can use Firefox out of safe mode with disabled hardware acceleration.

    There is another problem now, Firefox crashes when I try to start with Profile Manager, I use two different profiles, so I need this feature.

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    BP-a257ee60-b8d6-495c-82a3-605572140218

    BP-2e19ad39-84c5-4BD6-B251-fcbaf2140218

    Thanks for your help and sorry for my English.

    EDIT: I had to repair my installation of windows with the installation disc, now Firefox works, thank you Tyler and cor - el for your time.

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    I deleted the cache and cookies.

    I scanned for viruses and rootkits etc. with microsoft security essentials and spybot.

    I've been a happy user of FF for over ten years and have never had a problem like this. Any help will be appreciated.

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    Go to Options > general tab > start switch / "Show a blank page" and the charges of all good. What I used was 'Show my home page' which is the default page of Firefox with the Logo of Fox and history, Favorites and other options at the bottom.

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    We have several workstations in our environment that Firefox crashes on when you try to start it. This happened after their passage of Firefox 23 to 24 of Firefox. Uninstall the product and then reinstall it does not help. I am also unable to start safe mode.

    Hello, these accidents appear to be triggered by a library named svrltmgr64.dll , which is part of a program of SpectorSoft (which seems to be a sort of internet monitoring software).

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