Firefox crashes from time to time

This happens most frequently when Chrome is also running.

PC works on Win 8.1 Pro [64 bit] with the latest version of Fx.


Start Firefox in Safe Mode {web link}
While you are in safe mode;
Press < Alt > or < F10 > to display the toolbar.

Windows; Tools > Options
Linux; Edit > Preferences
Mac; name of the application > Preferences

Then Advanced > General.
Find and stop using hardware acceleration.

Dig safe web sites and see if there is still a problem. Then restart.

Tags: Firefox

Similar Questions

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    Firefox crashes ever time I open it. It will not even start in safe mode more. I tried to uninstall and reinstall it. My computer has been restarted. Here is a list of my accident of ID.

    Crash ID: bp-ea0e9622-0ccd-4ff4-aff4-5b3d12140216
    Crash ID: bp-80d3e6ac-ba98-4966-b1f2-98d8f2140216
    Crash ID: bp-fc280863-8c4e-41d8-9976-08b6c2140214
    Crash ID: bp-fd73566a-0ae5-42ad-912a-469972140210

    Thanks for posting the links to crash report.

    Could you launch Firefox in its Safe Mode and disable the use of Firefox hardware acceleration of graphics. This circumvents incompatibilities with different graphics card drivers.

    To start Firefox in Safe Mode, hold down the SHIFT key while starting Firefox.

    In the small dialog box that should appear, click 'Start mode safe' (not Reset)

    Hardware acceleration is automatically disabled in Mode without failure. To turn it off in normal mode, open:

    the button Firefox orange (or the Tools menu) > Options > advanced

    In the mini ' General' tab, uncheck the box for "use hardware acceleration when available.

    When you restart Firefox normally, this should take effect. Any improvement?

  • 21 of Firefox crashes several times a day.

    Firefox crashes several times a day. Here are the latest reports of the crash.


    Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem (switch to the DEFAULT theme: Firefox/tools > Modules > appearance).

    • Do NOT click on the reset button on the startup window Mode safe or make changes.

    In the Firefox Safe mode, these changes are effective:

    • all extensions are disabled
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    • userChrome.css and userContent.css are ignored
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    • hardware acceleration is disabled
    • plugins are not affected
    • preferences are not affected

    If it is not caused by an acceleration of material or extension, then try disabling the JIT compiler.

    Try disabling the JIT ionmonkey compiler by defining these jit false prefs on the topic: config page (search: jit) to see if that helps.

    • JavaScript.options.methodjit.Content
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  • Firefox crashes several times per day

    Hi all!

    From the last month or two, Firefox crashes now several times a day (even in Safe Mode). Firefox is fully updated, and my modules and Extensions.

    Yesterday, it crashed 14 times (which is average).

    System information:
    Windows 7 Home Premium
    Intel Core i7-3610QM CPU @ 2.30 GHz
    8.00 GB OF RAM
    64-bit operating system

    Information on the resolution of the problems:


     "application": {
       "name": "Firefox",
       "version": "30.0",
       "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
       "supportURL": ""
     "crashes": {
       "submitted": [
           "id": "bp-56f4b9d3-7646-4804-b1f0-6b86a2140712",
           "date": 1405205216202,
           "pending": false
           "id": "bp-252f490e-dbc4-4b6c-89bb-abc7a2140712",
           "date": 1405205139899,
           "pending": false
           "id": "bp-728dabc3-d5ae-42cc-a7b3-5ef922140712",
           "date": 1405204414387,
           "pending": false
           "id": "bp-f4cf2971-3a0d-4737-b3e4-81c2f2140712",
           "date": 1405204325838,
           "pending": false
           "id": "bp-717ff5d6-7edf-49c7-956f-247e52140712",
           "date": 1405204300027,
           "pending": false
           "id": "bp-e0f0c131-39c9-40e3-b6aa-45c312140712",
           "date": 1405184955514,
           "pending": false
           "id": "bp-8f6e4e47-0363-48d2-a7ff-875b92140712",
           "date": 1405184937698,
           "pending": false
           "id": "bp-9245429c-ccfc-41fa-9edd-79baa2140712",
           "date": 1405184884426,
           "pending": false
           "id": "bp-5e91822b-8fc3-411c-bcf7-c753f2140712",
           "date": 1405184798033,
           "pending": false
           "id": "bp-db406fb0-7045-41a5-b42c-522db2140712",
           "date": 1405183704121,
           "pending": false
           "id": "bp-6c913909-d1ef-4773-9712-fa1b92140712",
           "date": 1405183678385,
           "pending": false
           "id": "bp-65a30f3e-da4a-406b-9bfa-8cec72140712",
           "date": 1405178435488,
           "pending": false
           "id": "bp-11fbb2a8-923f-4ab3-b577-6dbe32140712",
           "date": 1405178411720,
           "pending": false
           "id": "bp-968183f6-086d-430a-a993-f1d892140712",
           "date": 1405127322874,
           "pending": false
           "id": "bp-017688f8-afc7-4b90-8fa7-2be692140711",
           "date": 1405040514173,
           "pending": false
           "id": "bp-342b9f6c-3ffd-489e-ae1c-b5ac62140711",
           "date": 1405037808744,
           "pending": false
           "id": "bp-62c1ea5a-24da-421f-9983-9b09c2140711",
           "date": 1405037772426,
           "pending": false
           "id": "bp-a7227128-b4dd-4cd5-997c-b9f132140711",
           "date": 1405037229671,
           "pending": false
           "id": "bp-2d0b1114-0d86-4f2b-ba7d-20f902140711",
           "date": 1405037207333,
           "pending": false
       "pending": 1
     "modifiedPreferences": {
       "accessibility.typeaheadfind.flashBar": 0,
       "accessibility.browsewithcaret": true,
       "browser.cache.disk.capacity": 358400,
       "browser.cache.disk.smart_size.first_run": false,
       "browser.cache.disk.smart_size.use_old_max": false,
       "browser.cache.disk.smart_size_cached_value": 358400,
       "browser.places.smartBookmarksVersion": 7,
       "browser.sessionstore.upgradeBackup.latestBuildID": "20140605174243",
       "browser.startup.homepage_override.mstone": "30.0",
       "browser.startup.homepage": "",
       "browser.startup.homepage_override.buildID": "20140605174243",
       "dom.mozApps.used": true,
       "extensions.lastAppVersion": "30.0",
       "font.internaluseonly.changed": false,
       "gfx.direct3d.last_used_feature_level_idx": 0,
       "network.cookie.prefsMigrated": true,
       "network.cookie.cookieBehavior": 2,
       "places.database.lastMaintenance": 1405257179,
       "places.history.expiration.transient_current_max_pages": 104858,
       "plugin.state.npitunes": 0,
       "plugin.state.npesnsonar": 0,
       "plugin.state.npesnlaunch": 0,
       "plugin.importedState": true,
       "plugin.state.npsitesafety": 0,
       "plugin.state.npauthz": 0,
       "plugin.disable_full_page_plugin_for_types": "application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml",
       "plugin.state.npwlpg": 0,
       "plugin.state.npffwloplugin": 0,
       "plugin.state.npdeployjava": 0,
       "plugin.state.np_wtapp": 0,
       "privacy.cpd.offlineApps": true,
       "privacy.cpd.sessions": false,
       "privacy.donottrackheader.enabled": true,
       "privacy.sanitize.migrateFx3Prefs": true,
       "storage.vacuum.last.places.sqlite": 1405258871,
       "storage.vacuum.last.index": 0
     "graphics": {
       "numTotalWindows": 2,
       "numAcceleratedWindows": 2,
       "windowLayerManagerType": "Direct3D 10",
       "windowLayerManagerRemote": false,
       "adapterDescription": "Intel(R) HD Graphics 4000",
       "adapterVendorID": "0x8086",
       "adapterDeviceID": "0x0166",
       "adapterRAM": "Unknown",
       "adapterDrivers": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
       "driverVersion": "",
       "driverDate": "8-21-2012",
       "adapterDescription2": "NVIDIA GeForce GT 650M  ",
       "adapterVendorID2": "0x10de",
       "adapterDeviceID2": "0x0fd1",
       "adapterRAM2": "2048",
       "adapterDrivers2": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
       "driverVersion2": "",
       "driverDate2": "5-19-2014",
       "isGPU2Active": false,
       "direct2DEnabled": true,
       "directWriteEnabled": true,
       "directWriteVersion": "6.2.9200.16571",
       "clearTypeParameters": "Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ",
       "webglRenderer": "Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)",
       "info": {
         "AzureCanvasBackend": "direct2d",
         "AzureSkiaAccelerated": 0,
         "AzureFallbackCanvasBackend": "cairo",
         "AzureContentBackend": "direct2d"
     "javaScript": {
       "incrementalGCEnabled": true
     "accessibility": {
       "isActive": false,
       "forceDisabled": 0
     "libraryVersions": {
       "NSPR": {
         "minVersion": "4.10.6",
         "version": "4.10.6"
       "NSS": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
       "NSSUTIL": {
         "minVersion": "3.16",
         "version": "3.16"
       "NSSSSL": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
       "NSSSMIME": {
         "minVersion": "3.16 Basic ECC",
         "version": "3.16 Basic ECC"
     "userJS": {
       "exists": false
     "extensions": [
         "name": "Norton Toolbar",
         "version": "2014.7.2.6",
         "isActive": true,
         "id": "{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}"
         "name": "Norton Vulnerability Protection",
         "version": " - 1",
         "isActive": true,
         "id": "{BBDA0591-3099-440a-AA10-41764D9DB4DB}"
         "name": "Troubleshooter",
         "version": "1.1a",
         "isActive": true,
         "id": "[email protected]"
         "name": "Windows Media Player Extension for Firefox",
         "version": "1.1",
         "isActive": true,
         "id": "[email protected]"
         "name": "HTTPS-Everywhere",
         "version": "3.5.3",
         "isActive": false,
         "id": "[email protected]"


    Each of these error reports is caused by something related to Covenant eyes monitoring

    You have something like that installed on your PC?
    Or is that what Firefox crashing on the site?
    I had Firefox "blocks" repeatedly while this Web site has been opened in Firefox.

  • Firefox crashing several times per day

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    BP-b3381532-B510-4530-86CE-17fba2130219 18/02/2013 20:20
    BP-30222a14-69cf-48cb-8627-8bb3c2130219 18/02/2013 19:49
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    Until I uninstalled firefox and then reinstalled, I double checked my modules and programs and found "Good companion" as an add-on and a program. I looked and it's apparently malware, so I uninstalled. Since then, Firefox broke down and it's been three days that I got rid of him. Before, Firefox broke several times a day.

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  • Firefox crashes every time that I load it.

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    It crashed at least 3 times since I have reset Firefox.

    I appreciate the responses. The same day I posted that, Norton started throwing errors also. We uninstalled and reinstalled, but it seemed he had several things wrong so we ended up wiping the hard drive again. I have not tried to download new Firefox again because Norton still gave me errors. I appreciate this help. It is not really resolved, but I don't want that people feel that need to enter and continue to try to understand. I still don't know what happened.

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