Firefox crashes immediately on startup. Won't start in safe mode.

If this is not for my personal system, but a colleague. Our company force installation of some software updates, and he had a forced installation arrives for a Firefox version 38 ESR. The installation completes successfully, and he was not able to run Firefox since then. We have tried to uninstall/reinstall to level 39 (including by deleting the directory under Program Files (x 86). We also tried to restart after each step, do not restart after each step, update of Firefox did not help either, and "Reset" is not available. We can open in safe mode and disable the Add-ons, but then it crashes again once we restarted in normal mode. This morning we tried to install level 38 instead of 39, but get the same results. Help?

You can check if Firefox can be started in Safe Mode by holding down the shift/Options button.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > advanced > General > Browsing: "use hardware acceleration when available.

You will need to close and restart Firefox after enabling/disabling this setting.

You can check if there is an update for your display driver graphic card and search for hardware acceleration of related issues.

Tags: Firefox

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    AdapterVendorID: 0 x 1002
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    EMCheckCompatibility: true
    E-mail:
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    FramePoisonSize: 4096
    InstallTime: 1439455671
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    ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
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    ReleaseChannel: press release
    SecondsSinceLastCrash: 306
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    Version: 40.0
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    We're sorry

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    --
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    --

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