FireFox crashes immediately without opening on several PCs of users over the last week, how to solve?

Hello

We have several users using Firefox (varies from v15 in v19) in Windows XP SP3, which have began to experience crashes of Firefox until the application actually starts. Here is a selection of crash IDs:

BP-02dd0e2b-fc51-42E6-94d3-e54a62130320
BP-6a57380e-6FC4-467D-9C4A-f95c52130320
BP-6675d337-0d25-4263-AFED-4ba5e2130320
BP-a64a4507-d3e1-44a1-8958-5025e2130320

I tried to uninstall (including the manual removal of the user's profile), reboot, and reinstall. The accident not mater who is connected to and in SafeMode as well.

Any ideas?

Hello, these accidents are caused by security software Websense point of endpoint that runs on these systems. There should be an update for this program available that solves this problem - maybe you will need to contact Websense customer service...

Tags: Firefox

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