Firefox crashes when I click on help > troubleshooting info

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• Firefox crashes when double clicking on a particular bookmark toolbar button.

  Every now and then I accidentally double click on one of my bookmarks toolbar buttons. It would hang Firefox (v 37.0.2) and required a force entirely to escape (OS X 10.10.3).) This happens quite often it became boring.

  I eliminated this crash when I discovered I had a bookmark for "all bookmarks" entry in the bookmark button, I was clicking. It would seem that this probably caused an infinite loop? I removed the "all bookmarks" entry and Firefox no longer crashes.

  It's kind of a nit-picking bug, but I thought I would realize it just in case someone else is as frustrated as I was.

  I love Firefox, so "Keep up the good work" to the Firefox team.

  mercerpg said

  It's kind of a nit-picking bug, but I thought I would realize it just in case someone else is as frustrated as I was.

  The problem is that when you had a copy of "All bookmarks" in a folder "All bookmarks" you can create a loop forever in some of the editing operations, crash Firefox bookmark.

  Because it crashes when you do this, the obvious solution is to not do this.

  So, my intention was to point out that such an operation can cause a problem but I was not looking for a solution, because I simply won't. Given that I was not really a question, I think that it maybe wasn't the right place to make such a report.

  In any case, now that I know what was causing my plant, I now turn to this problem is resolved.

• Firefox crashes when you click Tools - Options and trying to download images.

  On a website that I visit when I try to upload an image, Firefox hangs and must be restarted. I did some research and tried all solutions but none worked.

  When I open Internet Explorer, the download works fine. It's only Firefox that has this problem.

  What have you tried so far?

  Try to delete the mimeTypes.rdf file, see:

  • http://KB.mozillazine.org/File_types_and_download_actions
  • https://support.Mozilla.com/kb/managing+file+types

  You can use this button to go to the Firefox profile folder:

  • Help > troubleshooting information > profile directory: opens showing the file

• I have reset my master password, but another doesn't, and Firefox crashes when I click on "device lost" once again. Name + pw OK.

  I have a new computer and you want to synchronize my favorites FF etc. Email and password are accepted. I didn't know my activation code. I checked the site and I clicked on lost my device to generate a new password, but this new activation code was scored an error. Now FF won't give me another activation code if I click on Lost again, but simply crashes. I tried to set up a new account with a different email address, but what is denied. I'll never be able to synchronize my account on my new computer?

  Hi jsfb,
  There is a new synchronization, go in "subject: accounts."
  Using an older version of sync? How to upgrade

  Try these steps, if you need assistance please let us know!

• 8 Firefox crashes when you click on a link that has a very long URL address

  I use Windows 7. I have locked only with links that have a very long URL, for example

  http://b.bm324.com/public/?q=ulink & fn = Link & ssid = 10573 & id = 50hf3f24ltqgsgf2l342rz7tdtugj & id2 = 4m0o6e8hmn9bixohu56j29j2ah0bf & subscriber_id = aiblbktoaociiexqfdaqifnfacgubpl & delivery_id = adspyssufmivdxikgbynsteprrknbpj & tid = 3.KU0. Bp_cqw.CXq9.MPvF... UDBh.b... l.ApvV.a.Tr8LdQ.Tr8LdQ. - KHXEw

  Can be a DDE problem.

  • http://KB.mozillazine.org/Windows_error_opening_Internet_shortcut_or_local_HTML_file_-_Firefox

• Firefox crashes when sending email to hotmail. This isn't a problem for safari. Help!

  Firefox crashes when I try to create a new email in hotmail, or send an e-mail. It's a browser problem, because when I try to do the same thing in safari, I have no problem.

  Firefox crashes when loading certain pages

  https://support.Mozilla.com/en-us/KB/Firefox%20crashes%20when%20loading%20certain%20Pages

  Go through this article carefully. Check and tell if its working.

• When I click on help nothing happens

  Hi, I'm trying to fix the browser does not, in the instructions everything I want to try, he tells me to click on help, but when I click on help, click just turned off, I can access help by clicking alt on my keyboard, then I click on help and nothing, how can I fix or otherwise how can I access the help?

  You can check for problems with the current versions of the plugin Shockwave Flash and try this:

  • Make sure you have the latest version of Flash:
    http://www.Adobe.com/special/products/flashplayer/fp_distribution3.html
  • Check updates for your drivers drive graphics
    https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration
  • disable the safe_mode in the plugin Flash (Windows Vista and later versions)
    https://support.Mozilla.org/KB/Adobe-Flash-protected-mode-Firefox
  • turn off hardware acceleration in the Flash plugin
    https://helpx.Adobe.com/Flash-Player/KB/video-playback-issues.html
  • disable hardware acceleration in Firefox
    https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration

  See also:

  • http://KB.mozillazine.org/Flash#troubleshooting

• Firefox crashes when you open no matter what context menu - Save as download window, window options, etc.

  This is the third time I had this problem with firefox...

  Firefox crashes when you try to upload images, files, etc. right click context menu opens (with bookmark, save the page, save the image, options etc) but after selecting an option, save the image or another, the real save as dialog box does not open and firefox crashes.

  say many pages open the download and clear history... I can't do that, trying to open the download hangs there, too. like, trying to open any what other dialogues.

  the first time that this has happened, the only solution I could find was a total wipe and re-install (simple uninstall/reinstall didn't work... it had to be weeded manually in the registry).
  the second time that I got just to rebuild my system, so I just do a fresh install on a fresh OS.

  This time I can't seem to solve the problem of uninstalling and re - install...

  Help?

  discovered what he was doing!

  After trying safe mode of firefox and safe mode of windows and any number of other things I gave a little upward for a bit there, but I woke up from a dream in the middle of the night thinking ' based on the conduct in question, it * must * be something in the shell that is the cause. " (Sorry, I dream of geek).

  so I grabbed a shell viewer editor - ShelleExView (http://www.nirsoft.net/utils/shexview.html) (had to use a yucky, any browser to download) and gave him a race.

  I have listed all the extensions of the date they were added as a clsid and trying of think back to when the problem started... about a month or so, after a new system, reinstall. and through a little trial and error disabling, I found the culprit.

  It is an overlay Manager icon set by what is called WagerLogic. After looking into the company's name, I have to assume this was related to one of the annoying "just lost real money on our virtual casino" pop-ups that infest the net nefariously scenic for an easy mark as orphaned Dickens.

  I disabled it and voila! Firefox is still in full function.

• Firefox crashes when I put my laptop on stand-by

  Hi everyone: I'm all leveled for windows 10 so I don't know if this problem is Microsoft or Firefox. Firefox did just update me you. So I decided to start here. All of you who every time that I put my laptop to sleep. Firefox crashes when I reopen it Firefox. It will restore my tabs. It's always annoying. you go this process every time I take my laptop out of position by I refresh Firefox already. To the point to put my computer on standby Firefox works fine. This has happened several times now. I'm running out of ideas, any help would be appreciated. Jenny

  Yep, those are reports of error ID's, but they are a bit bland - 38.0.5 for that charge very quickly.

  Use help > about Firefox to trigger an update of Firefox 40.0 which has lots of Windows fixes 10 of compatibility on the previous version.

• InDesign crashes when I click on the file tab

  InDesign crashes when I click on the file tab. I can open and save files by using shortcuts, but it is not possible to create a PDF or a package. So, I have to use the file tab. And then, InDesign stops, I need to force it to stop. I've already deleted InDesign from my computer and reinstalled, but I had the same problem. Can someone help me?

  Try to set the number of recent files to display 0

• Why Firefox crash when I try to import bookmarks from Chrome?

  Tried 3 times to import bookmarks, but Firefox crashes when it gets to "Favorites" after having copied the cookies and history of the "items to import" window navigation. Checked all Chrome bookmarks to find mistakes etc., cleaned and then tried but always crashing. Only in Firefox which blocks everything else works well.

  You are welcome

• Cannot find the function edit that was on my old computer and firefox. When you click the Firefox icon, you can collect the text that has been deleted.

  Cannot find the function edit that was on my old computer and firefox. When you click the Firefox icon you can extract the text that was deleted by accident.

  Hello, you can press the alt key to display the menu bar with the Edit menu temporarily. or you can press ctrl + z which is the shortcut for "undo"...

• Firefox crashes when during downloads, etc.

  I recently had a new hard drive installed on my laptop and since then I had problems with Firefox crashing when the files are downloaded, when I try to change the download options in Options, when I have a lot of tabs open, etc. I scanned for malware with several different programs and I did a clean uninstall and reinstall of Firefox and the problem persists most (can download files sometimes now, but it hangs still at other times). I tried in Windows safe mode (before the reinstall) and the problem still occurred. Any suggestions?

  4 accident being the relocation reports:
  BP-9513ab91-9A44-4BEE-863d-dc9382140901
  aaafc0f7-7a1b-4ef1-9703-329aab2aac03
  BP-39e2d31e-BFD1-43B4-888C-41bb12140831
  BP-535e5779-f571-4371-9946-e0e722140831

  One of the reports speak; dui70.dll
  Search engine Bing; http://www.bing.com/search?q=dui70.dll

• Firefox crashes when in Facebook, it just started doing this

  Firefox crashes when in Facebook, it has only just begun this doing, I get (Firefox does not) at the top of the page. I tried in IE and have no problem. I connect using Lastpass.

  Try to update to the latest version, if you have not already done.

  • https://LastPass.com/misc_download.php

• On my desk and computer portable firefox crashes when I try to download the program/driver, updates etc.

  Firefox crashes when I try to download updates to a number of different programs, etc. I tried to download updates LR4 and Adobe flash from Adobe and driver updates for Wacom tablets. Crash to desktop and laptop. I changed browsers and was able to download the updates. I first noticed what is happening on 12 December.

  This is because you use the free download manager, please uninstall it and use default downloader for Firefox.