Firefox crashes when I try to open a downloaded file

Hello!

Whenever I try to open a file I just downloaded Firefox stops working. I get a windows "Firefox has stopped working" error message.

Steps to follow:
Download a file
Download blue arrow icon will blink to indicate that the download is finished
I click on the download arrow to open the list of downloaded files
I clicked on the file I want to open
Firefox crashes

I tried the following:

- reinstall firefox
- refresh firefox
- start firefox in safe mode (still crashes)

I also tested in safe mode Windows and do not have the problem. According to me, indicating that there is another piece of software that is the cause of the crash, but I do not know how to identify what other software it is.

Firefox does not record these subject aircraft crash: crashes so I have no newspaper to share.

I have an error in the Windows Event Viewer:

The failing application name: firefox.exe, version: 35.0.1.5500, time stamp: 0x54c1fdbc
The failed module name: ntdll.dll, version: 6.3.9600.17630, time stamp: 0x54b0d74f
Exception code: 0xc0000374
Offset: 0x000e5994
Process ID vulnerabilities: 0xcbc
Start time of application vulnerabilities: 0x01d046499c589612
The failing application path: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
The failed module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: e600231d-b23c-11e4-bea1-90e6bad76e7f
Faulting full name of the package:
ID of the failed package-parent application:

Any help would be great.

OK, so this I've not exactly "resolved" the issue, but I have a solution. I dropped Firefox and installed Firefox developer edition instead:

https://www.Mozilla.org/en-us/Firefox/developer/

I don't have the same problem when using that. Fact.

Tags: Firefox

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