Firefox crashes when opening and the same thing in safe mode

We're sorry

Firefox has been a problem and crashed. We will try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report.

Your crashreport:

https://crash-stats.Mozilla.com/report/index/BP-d48f2e43-223F-43F3-9740-6c7be2111109

Report of Crash Firefox 7.0.1 [@ _purecall | nsXPTCStubBase::QueryInterface (nsID const &, void *)]

This is caused by Trusteer report. Try to disable it and see if that stops the noise.

You can stop the report by using the Start Menu > programs > Trusteer report > report stop

You can ask their helpdesk when a version update of their products will be available or, if you do not need this software, uninstall.

http://www.Trusteer.com/support/en/report-problem

According to the user in question 892517 Trusteer is aware of the problem and working on a fix.

See also Bug 699776 - crash of nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.

Tags: Firefox

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