Firefox does not work and is not reactive when it launched immediately crashes. What I want to do is uninstall it then reinstall it. It does not work.

Uninstall of selected Panel control, the "Hourglass" momentarily appears and nothing happens. I found mention of use helper.exe under Firefox directory found assistance and I tried to run... nothing!

Documentation indicated that... Mozilla\uninstall\helper.exe could be used to facilitate the uninstall of Firefox. Could not successfully run.

See:

If you have submitted incident reports then please post the ID of one or more crash reports (bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx).

You can find the ID of the submitted crash reports on the Subject: hangs page.

You can open the Subject: hangs page through the address bar, you open a Web site.

See:

Tags: Firefox

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