Firefox hangs with Outlook Web Access. Is there a problem with Quicktime or Firefox?

When I've upgraded to Firefox 4.0, I had this problem as well and restored to 3.6. Then I upgraded to 5.0, it had been fixed, hope, but nothing helped.
I'm on a Mac (snow leopard), and the problem occurs usually when I try to access my work email (Outlook Web Access). I get a box telling me that I have to update some Quicktime components, but never what says. (And my installation of Quicktime seems to be up-to-date.) He sometimes will allow me to ignore the error, but most of the time that it just hangs.

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I asked my service provider and he has a solution. Apparently, the format of the audio file, OWA sends in the notification of receipt of a new message is not understood by the default quicktime plugin. A work around is to disable the option to have a sound played upon receipt of new messages ('play a sound when new items'). It can be found under Options | Settings, mail tab.

If we can know just what audio format is used by OWA, it would be possible to determine the good plugin and have the option active once again, without accidents or redirects.

See you soon!

Tags: Firefox

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