Firefox has becomes slow and unresponsive after that I tried to install the addons (not installed)?

I recently format my computer and reinstall windows 7, since it was the only way I know of to solve the problem with Firefox (I already had this problem too). I download the latest version of firefox 33.0.2 and install it. This version was super fast. But becomes slow and unresponsive when I tried to install the Add-ons. I visited the official site of firefox and searching for addons, when I tried to install addons, Firefox crashed. Therefore, it has becomes quite slow and cannot restore previous sessions. Even to type my email address, it takes more than 5 minutes and reacts more frequently (after typing each letter).
I want to know if this is due to some viruses, or this version of firefox is not "stable".

Hey there,

We are sorry to hear that Firefox crashes. To better help you, please follow the steps below to provide us with crash IDs to help us learn more about your accident.

  1. Enter Subject: hangs in the Firefox address bar and press ENTER. A list of submitted Crash reports will appear, similar to the one shown below.
  2. Copy the 5 most recent report ID begins with bp - and then back to your forum question but that stick in the box of "Post a response. (Please do not take a screenshot of your plant, just copy and paste the ID image below is just an example of what your Firefox screen should look like)

Once you have done so, you could try the Firefox Safe Mode to see if the problem goes away. Firefox Safe mode is a troubleshooting mode that disables certain parameters, disables most Add-ons (extensions and themes).

If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • In Firefox 29,0 and above, click on the menu button

    click Help

    then select restart with disabled modules.

  • In previous versions of Firefox, click on the Firefox button in the upper left of the Firefox window and click help (or click on help in the Menu bar, if you do not have a Firefox button) and click on restart with disabled modules.

If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.
  • On Mac: Hold the option key during the startup of Firefox.
  • On Linux: Exit Firefox, go to your Terminal and run firefox-safe-mode
    (you may need to specify the installation path of Firefox for example/usr/lib/firefox)

When the Firefox Safe Mode window appears, select "start mode safe."

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to understand that one. Please follow the section Troubleshooting extensions, themes and problems of hardware acceleration to resolve common Firefox problems to find the cause.

To exit safe mode of Firefox, simply close Firefox and wait a few seconds before you open Firefox for normal use again.

I hope this helps!

Curtis Parfitt-Ford
Support for Mozilla

Tags: Firefox

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