Firewire IEEE 1394 - lost installation Pulg-and - Play

I have two firewire devices. A DV video camera and a 1 TB hard drive. Since the installation of the hard disk, I lost two of my Firewire IEEE 1394 connections.

I tried:

1 switch the DV camera and the hard drive, but the system does not detect the connection.

2. I visited the Device Manager and checked the unit is activated and working properly.
3. I'm sure the device driver is fully up-to-date.

I have a Firewire connection on the front and the back of my PC, and both do not work.

I am currently using my hard drive of 1 TB via a USB 2 port.

Can anyone help

See you soon

Graham

Hi Graham EF G,.

To check the State current, the DV camera and the external hard drive not detected? The external hard drive has worked successfully before? Please also relay if there are error messages when you try to access the external drive.

If devices are detected not below are some steps to solve the problem:

You can check that both devices are compatible with Windows Vista by visiting the Windows Vista Compatibility Center, which includes a list of drivers, hardware and applications that are compatible with Windows Vista.

For reference, the link to the Windows Vista Compatibility Center is included below:

http://www.Microsoft.com/Windows/compatibility/

Then, if the external hard drive is not detected in Device Manager, please check if the external drive is detected in the management of the computer:

You can check this by going to: start then click on computer

When it is connected and switched on, the drive should appear as a drive letter on the computer (ie: drive E:, F: or another letter.) An Autorun window may also appear if the drive is detected.

If the external drive does not appear, please check the following:

·         Check the power supply and check if it works normally.

·         Check the wiring and confirm that your USB/Firewire cable is plugged into a port. You can also try a different USB or Firewire port.

·         Check disk management to see if the drive is detected it:

1. right click on computer, select manage, select disk management.

2. check the upper and lower windows to find if the drive is detected.

If the external hard drive is not detected, try to connect the external drive to another PC to check if the unit is working normally.

Then please check if Windows Vista Service Pack 1 is installed currently.  If WVSP1 is not installed, you can try to install this service pack and check if the problem still persists.

For reference, the link below contains information. about how to obtain the latest Windows Vista service pack:

http://support.Microsoft.com/kb/935791/

If the problem is not resolved after the above steps, please see the link which includes a fix for the problem of an IEEE 1394 being more available device.

http://support.Microsoft.com/kb/930495

The relay please status after the above steps so that we will offer any additional assistance.

Thank you

Mary
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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