Firmware update is not HP1025nw - printer does not respond

I have a HP LJCP1025nw purchased on 9 November. I'm running on an iMac with OS10.6.

Supplied with the printer firmware was 20100510. I was looking for being able to use airprint and I noticed that there is a more recent firmware upgrade that allowed this (version 20110826). I downloaded the HP Firmware upgrade tool and he ran. They gave me a message that the firmware upgrade did not and I should power cycle the printer, I did several times. The printer is now insensitive (with the orange! lit constantly). I have uninstalled/reinstalled the utility software of HP but the printer has remained unresponsive. Under "configuration", the firmware version is listed as 'unknown '.

Is it possible to reinstall the firmware to get the printer to the top and running? Thank you in advance for any help you can provide.

I contacted HP Support and will receive a replacement printer in the coming days. Yay for me.

Tags: HP Printers

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