First Cisco 3.0 crashed after installing pi_technology_package - 3.0.2 - 1.0.56


Our first Cisco 3.0 after installing pi_technology_package - 3.0.2 - 1.0.56 crashed. SSH is available but not Web.

Here is the story:

1-. OVA installed

2-. Installed the following hotfixes:

Feature-Pack-3 - PI3.0 - 25.ubf

4-Pack-device - PI3.0 - 15.ubf

pi302 - 16.ubf

pi303 - 10.ubf

Server rebooted and everything seems to work fine.

3-. Installed pi_technology_package - 3.0.2 - 1.0.56, rebooted and web server doesn't work anymore.

We tried to restore a previous backup, perform a reset of db ncs and restart the ESXi machine, but without success.

genpro01 / ncs status admin #.
Health Monitor runs with an error. (Primary [role] [State] not configured HA)
initHealthMonitor(): cannot start DB
Database server is stopped
FTP server is running
TFTP Server is running
MATLAB Server is running
MATLAB Server Instance 1 is running
MATLAB Server Instance 2 is running
NMS server is stopped.
Gateway of CNS with port 11011 is down
CNS with port 11012 SSL gateway is down
Gateway of CNS with 11013 port is down
CNS with port 11014 SSL gateway is down
Plug-and-Play bridge with port 61617 broker is down
Plug n Play bridge config, image and resources are declining over https
Plug-and-Play gateway is stopped.
SAM Daemon is stopped.
DA Daemon is stopped.
genpro01 / admin #.

Any suggestions?

Kind regards



Unfortunately things can get really watered (technical term) with the database if the application (ncs) server is not restarted after each pack of patch installation or device. Later versions of patch began by pointing out that right from the start.

I would say that you have two options-

1 rebuild from scratch and just re - import devices. It is a self-service option.

2 open a TAC case and see if they can recover the current state. The reports I got colleagues and read elsewhere here is the recovery of a failed installation of this tech pack was difficult at best.

Sorry to be the bearer of bad news.

Tags: Cisco Network

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