First Elements 9 crashes on startup

Similar Questions

• First Pro CC crashes on startup after upgrading Windows 8.1. All solutions?

  First Pro CC crashes on startup after upgrading Windows 8.1. All solutions?

  It was working fine until I updated my operating system. I tried to reinstall the software. I tried to update my graphic drivers.

  Hi P.Ava,

  Please also try to delete / disable any antivirus or firewall software installed on the system.

  Please update if it works.

  Thank you

  Sandeep

• First elements 14 crashes during the installation

  I am looking for support from Adobe with first elements worm. 14. I bought and downloaded 3 days for use on a Windows 10 to 64-bit Pentium based i7 system with 8 GB of RAM.  The Prime Minister takes forever to load and crashes without explanation.  I need to return the support or credit for the purchase.

  Hi Jeffreym40311862,

  You can certainly Contact Customer Care [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is] @Ned % 20Murphy suggested that, in addition to this we would like to understand if you were able to install Premiere Elements on your machine or not? If you have already installed and you are unable to start, we recommend that you display ask you about Premiere Elements, so that our community experts can help you properly.

  In case you are unable to install it, please try to troubleshoot using this link: troubleshooting installation | Adobe Photoshop Elements & Adobe Premiere Elements for Windows.

  We invite you to update this discussion in case you need more help.

  Thank you.

• Adobe first Pro CC crashes on startup after upgrading to new computer screens

  Hey everyone, I'm tech-savvy so go ahead and throw detailed responses to me. I've recently updated for Windows 8.1 because first Pro CC (version 7.2.1) crashed at startup of Windows 8. After the update to Win8.1, it worked fine with my old 19-inch full-screen VGA monitors. However, after I installed the new HD widescreen monitors yesterday, I opened the first Pro and it starts very well and is stable until he treats a video file. If I'm fast enough, it will correctly import a file from the media browser, but as soon as it 'deals' video in the browser media or video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried all the tricks in the book, especially to change the refresh rate of the monitor down from 144 Hz to 60 Hz, tried to use an HDMI instead of DVI - D cable and tried to reinstall Premiere Pro (restart the computer to the appropriate in the process places) and tried to adjust to return with no acceleration GPU (only the mercury software). Nothing seems to work. Here are the specs of my computer:
  CPU: AMD FX-8120, GPU: 1 GB GDDR3 Dual AMD Radeon HD 6670 each in its own monitor output via DVI - D Dual Link, the monitors are ASUS VG248QE 24 "resolution 1920 x 1080 p @ 144 Hz, 7200 RPM Western Digital HARD drive running.

  TRY:

  Disable a video card driver.

  Set up 2 monitors of the same card.

  Its a starting point for troubleshooting I.

• First elements keep crashing with the rendering and editing environment!

  Hey

  I used adobe first elements 10 a little over a month now. But recently pre began to plant, then I made a video!

  I began searching on "Adobe premiere elements 10 crash supply", but has not found an answer. But, I have found that some people had the problem with crash made when the bar reached process 27%, I tried to make twice in a row and notice that my rendering where crashing to 31%!

  I really have no idea what could be the problem!

  4g RAM

  3, 20ghz cpu intel

  64 bit

  See also this article on PRE to crash, or suspended: http://forums.adobe.com/thread/792580?tstart=0

  He begins with a checklist for the pre, then goes into details on the setting of the system and OS, and then goes in the resolution of problems, with links to other articles and also tools to help solve the problem (s). The first part is pretty easy, and then things take "degree of difficulty", as you progress, ending with the case of the unexplained.

  Good luck

  Hunt

• First elements 4 crashes on taking title

  Hi everyone, hope to find some help here.

  I have a Sony Vaio with Win Vista (kept up-to-date at all times).

  I just finished a video project of 1 hour and 5 minutes with PRel 4.0, but I can't export the animation.

  Reason? Titles of cause outages of continuos.

  In video editing, every 3-5 uses first titles went on the crash.

  It was hard to finish as the titles are subtitles (the original film is in English and I had to translate in Italian).

  But some tests I've done have always been successful it I won't be notified.

  I know for sure, the titles are the "bad guys" because troubleshooting sessions, I made a full version of the film

  After the removal of all the texts and the process went smoothly and without warnings/problems.

  Now, I think it might be a lot of opportunities, but I have found no solution on the web.

  I think the most effective solution might be the following:

  I can rasterize text? in order to have bitmaps simple foreground instead of vectors could get around the accident.

  hypotetic alternatives are more exotic to me (or I guess they are, )

  Here are the details of the warning messages, I got Vista after accidents.

  (it's in Italian, but it might be easy to understand) If necssary I can translate.

  Thanks in advance

  Davhub

  Problem event name: APPCRASH

  Nome application: Adobe first Elements.exe

  Application version: 4.0.0.0

  s application Timestamp: 46f98f81

  Nome modulo con if: MediaLayer.dll

  Versione modulo con if: 4.0.0.0

  Timestamp modulo con if: 46f978a4

  Exception code: c0000005

  Offset exception: 0033c 168

  SO version: 6.0.6002.2.2.0.768.3

  Locali impostazioni ID: 1040

  Additional information 1: fd00

  Further information 2: ea6f5fe8924aaa756324d57f87834160

  Further information 3: fd00

  More information 4: ea6f5fe8924aaa756324d57f87834160

  seguito dal provider dettaglio dopo subirto:

  Problem event name: APPCRASH

  Nome application: Adobe first Elements.exe

  Application version: 4.0.0.0

  Application timestamp: 46f98f81

  Nome modulo con if: atiumdva.dll

  Versione modulo con if: 7.14.10.215

  Timestamp modulo con if: 4a0ccab8

  Exception code: c0000005

  Offset exception: 000014d 5

  SO version: 6.0.6002.2.2.0.768.3

  Locali impostazioni ID: 1040

  Additional information 1: 86e0

  Further information 2: dddc327fc444f5eea81feab0b918a35e

  Further information 3: 4fa2

  More information 4: b27bb6047a938639d1e8ee98b9903197

  Toshiba have a graphics driver 'closed '. But a Toshiba user has recently released a fix recommended by Toshiba to install a generic driver. He has worked for several owners of Tosh.

  • Get the latest ATI driver on the ATI site. Download the driver, not the detection utility.
  • Create a system restore point
  • IS this the STEP IMPORTANT ---> in Manager device remove the graphics card and restart the machine.
  • When restarting decline all prompts to install a driver.
  • Install the generic driver from ATI.
  • Reset.
  • If it is worked, hooray. If this isn't the case, you can return to your system restore point.

  See you soon,.
  --
  Neale
  Insanity is hereditary, get you your children

• First Elements 8 crash

  I bought and downloaded first elements 8 on my computer, I have enough memory and hard drive. I created a small video and imported, but whenever I try to do anything, my system hangs crashes? Any suggestions?

  Also, I do not work with the video that much, I'm looking for classes or consultation with this product, any suggestions?

  Thank you

  Anita

  Anita,

  First of all, a few thoughts:

  1.) have you updated your sound and video drivers later?

  2.) you have updated Quick Time Player of Apple?

  3.) have you updated PrE8 8.0.1?

  If you answered Yes to all the people, we would probably look a little deeper. This ARTICLE will give you some ideas as to what information would be helpful. More details, the better it is.

  Good luck

  Hunt

• How can I keep first elements 13 freeze at startup?

  I have g

  Problem event name: APPCRASH

  Application name: PhotoshopElementsOrganizer.exe

  Application version: 13.0.0.0

  Application timestamp: 540242fd

  Fault Module name: QtGui4.dll

  Fault Module Version: 4.8.1.0

  Timestamp of Module error: 5402397f

  Exception code: c0000005

  Exception offset: 00000000003cf7f0

  OS version: 6.3.9600.2.0.0.256.48

  Locale ID: 1033

  Information additional 1:5730

  More information 2: 5730860b87b09b250db5178b5966f385

  Information additional 3: 234 b

  Additional information 4: 234bb59fdaa0a96c0afd31066f7fd5cb

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=280262

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\WINDOWS\system32\en-US\erofflps.txt

  and the following error message:

  Hardcrab

  Thank you for the follow-up. I customize my answers to the situation presented. Everything I ask has a purpose, which is to reach the merits of the case so that you can move forward with your Premiere Elements project.

  First 13 items on Windows 8.1 (supposed 64bits).

  1. When this gel does - you say at startup - what is

  a. When you are on the home screen and click Organizer

  b. When you are on the home screen and click on the video and then either New project and existing projects

  (c) other?

  2. because your report has involved the elements Organizer, we start by deleting the settings file organizing of items found in the path

  Local disk C

  Users

  Owner

  AppData

  Adobe

  Elements Organizer

  13.0

  Organizer

  and in the record of the Organizer is the file psa.prf that you remove or disable renaming of psa.prf to psa.prfOLD.

  Don't forget to work with folder Option show hidden files, folders and disks enabled so that you can see the full path.

  In Windows 8.1, Folder Options dialog box has arrived to the via File Explorer.

  3. How would you describe this problem -

  It worked before but not now

  or

  It has never worked before

  4. then the generic questions...

  The problem exists with and without the antivirus and firewall disabled?

  Work as an administrator for your computer?

  You have the latest version of QuickTime installed on your computer?

  You work with a stylus and tablet or mouse.

  But when you get up to it, this isn't a new problem.

  The good news and the bad news is that this particular syndrome error apparently is not unique to the organizing elements 13 and

  has been considered to be at least in organizing elements 12/12.1. Thus, no resolution picked up until 6 months ago.

  http://feedback.Photoshop.com/photoshop_family/topics/photoshop_elements_causes_werfaults _ and_crashes

  12 PES crashes frequently and randomly

  I'll see if I can find a position claiming to solve the problem by a user or personal Adobe.

  Only in the cases mention A... 13 elements Photoshop and first Elements13 are programs each, all with

  an organizer of 13 items. When they are on the same computer, the share of the same organizing items 13.

  I'm tempted to ask you to go for an uninstall ccleaner free travel, reinstall it with antivirus and firewall disabled. But

  because of the history with this problem, I need to make more control over what Adobe released on this regard causes

  and the effect. I have Photoshop Elements and Photoshop Elements 12/12.1/Premiere elements 12/12.1/Elements organizing 12/12.1 13/Premiere elements 13 /.

  Organizer of items 13 and did not run on this issue.

  Please review and consider. I shall refer later on this morning.

  RTA

• Adobe Premiere elements 13 crashes at startup.

  At the start, "Adobe Premiere Elements 13 has stopped working" error, and clicking on debug does nothing. I run Windows 10, but this is the first problem I've had since the first purchase. I created this new thread because I can't find an effective solution in any thread. Any help, or a link to a thread that I neglected, would be greatly appreciated.

  Edit: I don't know if that helps, but the specific program, it stops on the start is ImporterQuickTime.prm

  Thanks for your comments. The key to mine is shift + f10, but I did see an option to restore the default value, and I can only assume that's been there forever. I also tried to reinstall the first, but it only starts for a second before crashing with the same error.

  Update: after 4 hours of watching Adobe supports tinker with my files, they concluded it was my Nvidia GTX 765 M graphics card causing in problems with Adobe Premiere. After a little handy, I found that if I go to the Nvidia control panel-> manage 3D-> global settings settings-> and put "Graphic processor preferred" for automatic selection, the issue is fixed.

• Photoshop elements editor crashes on startup

  Past wire installation forum.

  I'm having a problem with a fresh install of photoshop elements 10.  It turns out that now I have a problem with elements 9 as well.  I tried elements 9 in September and it worked very well. I revieved elements 10 as a gift and tried to install it and got the following error message.  I went back and tried to re - run test of items 9 and I am now getting the same error on 9.

  Here is the error I get.  After the launch of the editor, either from the home screen or directly from

  C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

  I get the following text will appear.  As you can see that the editor will start, but little time after it starts, I get the pop-up window.

  

  I'm running on Windows 7 (Pro) 64-bit.  My video cards are an AMD Radeon HD 6770 and an integrated ATI Radeon HD 4200 with a version of 8.920.0 driver, date dated 09/11/2011

  Here's the Event Viewer error messages

  Launching the editor of 10 items:

  Name of the failing application: PhotoshopElementsEditor.exe, version: 10.0.0.0, time stamp: 0x4e70c16d

  Name of the failed module: ScCore.dll, version: 4.13.2.13472, time stamp: 0x4d657b79

  Exception code: 0xc0000005

  Offset: 0x00022d8c

  ID of the process failed: 0xc44

  Start time of application vulnerabilities: 0x01ccc5e28868ea39

  The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 10\PhotoshopElementsEditor.exe

  Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 10\ScCore.dll

  Report ID: c8c51e74-31d5-11e1-ace0-1c6f652dc080

  Launching editor elements 9:

  Name of the failing application: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b

  Name of the failed module: ScCore.dll, version: 4.1.23.7573, time stamp: 0x4b915b01

  Exception code: 0xc0000005

  Offset: 0x0002287c

  ID of the process failed: 0x74c

  Start time of application vulnerabilities: 0x01ccc5e2a062f61a

  The failing application path: C:\Program Files (x 86) \Adobe\Photoshop elements 9\PhotoshopElementsEditor.exe

  Path of the failing module: C:\Program Files (x 86) \Adobe\Photoshop elements 9\ScCore.dll

  Report ID: e033d83a-31d5-11e1-ace0-1c6f652dc080

  As I mentioned above, items 9 test had been working well.  I did several updates to my system.  I can't be sure of the timeline of 100%, but I think that most were made at the time that I was testing the items 9 and did not affect items 9.

  I'm pretty sure that there were a number of updates that have been made after my last clean run of items 9 and before that I installed 10 elements, namely windows 7 sp1 and various updates, but I managed to install the trial version on a laptop computer with the same operating system and the same updates.

  I think I solved this problem.  I doubt, it is a very common problem, but I'll post details in case it can help someone else.

  I tried a lot of things among those who have been

  1. suggestion of photodrawken above
  2. stop almost all but the basic processes
  3. boot in diagnostic mode

  None helped.

  I tended to think it was related video somehow.  As you can see from my original post that I have 2 video 'maps' one is integrated into the motherboard (ATI HD 4200), the other is a map of pci-e AMD/ATI HD 6770 discreet. I use these 2 cards for 4 monitors.  I decided to try several experiments.

  1. rolled back the driver to an older driver (April 2011 - not sure of the version) - in fact, it "seemed" to work (a bit) and was my first clue that I was on the right track.  As I said, it "seemed" to work, however, after a reboot, the problem was back
  2. update the driver through the automated search also basically had the same result - it 'seemed' to work, but the problem was back again after a reboot
  3. deactivation of card HD 6770 in Device Manager also seemed to work. and when I re-enabled it the problem returns.
  4. deactivation of the integrated HD 4200 has seemed to work so However in contrast to the reactivation of the HD 6770, the problem has not re - turn when I reactivated the HD 4200 My view of this was that, if the HD4200 was the last to be initialized, then I was OK.

  
  

  I was almost going to use this as a workaround, but I remembered that I had messed with some bios setting just before I replace my discreet previous card (series HD 3200) with the HD 6770. In order to convince me that I "needed" a new 3D map, I am tired of my old configuration running in what was supposed to be the optimal configuration for Hybrid CrossFire ATIs configuration, which was to set the bios to initialze onboard first video and I think that disable "surround the view."

  When I went back into the bios and set up such as discreet card initialized first and re-activated "surround view" (with it the HD 4200 integrated does not seem to start at all), which seems to fix the problem.

  So, as I said it is probably a rare problem, but if someone has multiple video cards and knows crashes at the start of the photoshop elements Editor, you should try making sure that your discreet card starts first, and your integrated card last.  The last piece of the puzzle, it's that I had run like this (pci-e card starts first, surround mode enabled) when I was testing photoshop elements 9.

  I hope this will help someone else with the same question.

  Greetings - nPn

  
  

  
  

  
  

• First 2015.3 crash on startup (Mac)

  With this new update, first instantly crashes when loading upward, until all components are loaded on the start screen. I tried implementing graphics drivers up-to-date and CUDA, relocation of first, always crashing.

  Mac Pro 2010

  64 GB OF RAM

  El Capitan 10.11.3

  nVidia GTX 980

  Update my OSX on the last 10.11.5, that's what fixed it for me.

• First elements 14 crashes at login screen

  Hello

  I try to install first 14 newly purchased DVD of real items.

  I tried several times, but the installation hangs on a screen telling me that I have to sign-in to Adobe in order to install. I have an Adobe account, but never go that far to go into the details. The screen hangs at the initial page.

  I use a desktop computer Win 7 64-bit. I have other Adobe software, including Lightroom on this machine.

  Can someone tell how to proceed with this installation? Surprised to find myself in a situation with such a high level company software.

  I got an answer on the forum elements , where I posted this question initially by mistake, telling me to try using Adobe download and install that way using the serial number of my DVD but no joy. After 40 min always stuck at the screen 'necessary connection '.

  I would be grateful for any help.

  Kind regards

  Mike, Scotland

  I recommend that contacting Adobe customer via chat service.

  Contact the customer service

• Adobe first Pro CC crash at startup

  Hello I have a problem when I open Adobe first Pro CC it crash and I get this error

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.2.0.65

  Application timestamp: 5486db4a

  Fault Module name: ImageRenderer.dll

  Fault Module Version: 8.2.0.65

  Timestamp of Module error: 5486b5ee

  Exception offset: 00000000001f5342

  Exception code: c000001d

  OS version: 6.1.7600.2.0.0.768.3

  Locale ID: 1031

  Additional information 1: 0b2d

  More information 2: 0b2df4702c3fc6489bf922fb8e966350

  3 more information: 3e3d

  Additional information 4: 3e3dc964c555afa850b3ab3b520ac7e3

  Problem event name:	APPCRASH
  Name of the application:	Adobe QT32 Server.exe
  Version of the application:	8.2.0.65
  Timestamp of the application:	5486d9b1
  Name of the Module for error:	ImageRenderer.dll
  Fault Module version:	8.2.0.65
  Module Timestamp error:	5486b0a8
  Exception offset:	c000001d
  Exception code:	001e5343

  OS version:6.1.7600.2.0.0.768.3Locale ID:1031Additional information 1:0a9eAdditional information 2:0a9e372d3b4ad19135b953a78882e789Additional information 3:0a9eAdditional information 4:0a9e372d3b4ad19135b953a78882e789

  I have reinstall the first I turned off my hd 4600 graphics card and no effect I hope someone can help me

  Hello

  This error report occurs generally if you do not have Service Pack 1 installed. The SP1 installation and see if it is resolved.

  Thank you

  Regalo

• First Pro CC crash at startup c:\sirreel64\releases\

  Since two months ago when I try to open the first Pro CC projects, the program crash and displays the message:

  "Premiere Pro has encountered an error"

  [c:\sirreel64\releases\2013.02\shared\adobe\mediacore\mediafoundatio\api\inc]

  

  If I open new projects it seems ok, I save, then I the reopen them and it failed again.

  I'm working on a Quad 4 GB RAM 64 bit Win8 IntelCore.

  Driver GPU are updated.

  I uninstalled third party plugins, try to open the application with the SHIFT key, but the question still.

  If I try to open an automatic record of the project, the only older work, but when I save it and open it again, it crash again.

  I don't really know what to do.

  Alberto C.

  Hello Alberto,.

  Uninstall iCloud. See this thread: f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe debug event

  Thank you

  Kevin

• Adobe first Elements 11, crashes when rendering

  When I try and make a video I get the below error and the program closes. I made the video is 15 minutes long. Any help would be great!

  I use windows 7 and I use the latest version of first 11 elements, and it is on a desktop computer.

  

  OK, I think I figured it out I have to have it so he gifts ' t compress the video. Then, it seems to work! So thank you to all who helped!