First HP, I bought more than a decade (c410a) and it has an ink SYSTEM FAILURE error from the first day
Photosmart Premium left me very unhappy. I stopped to buy HP more than a decade and now I'm wishing that I would have stuck with my decision. Myself and 3 other friends have bought these printers and both of us have had problems.
I went through the steps, had a new printhead ink shipped, walked and steps with new tech mistakes really falling. Last person said they were doing an interview, so that they couldn't transfer me. Now I remember and of course no sequel to our conversation has been documented, so they want to go through it all over again. Two hours of technical support, my mother and three calls not a printer to work. I can't believe I bought two of these things. It's obviously bad (probably where the print head comes in contact with the cart / I guess). I am disappointed by the printer and support at this point. I refuse to continue to waste hours of my time talking to representatives of phone asking me to do the same thing again and again. I can just this thing replaced?
The order number for the replacement print head and ink cartridges that were shipped to me is KEB489-01. I have provided a phone number and email address.
So I lost another hour talking with support just to send me a refurbished printer to replace my printer $300 + with less than 10 pages printed on it. Not cool. Had to share all the trays and the stuff of my original machine, because the replacement came not with them (I had not packed it again for good). So of course I had to file this stuff at a Fedex in 3 days, so that they don't charge me for the price of a NEW printer. Absolultely horrible experience. I bought this for my mother, who never wants another HP product again (his words). Good thing I kept his gun hung for her, otherwise she would have been dead in the water for the print jobs. I'm not sure why this guy who kept telling me he was a supervisor (must be a big problem there) was surprised that she was angry that she had a Refurb in lieu of a NEW printer. He told her that if the printer was less than $100 that they would have just replaced. Huh? For the record, I'm not new at this. I did PC support since 1989 and currently hold a COMPUTER job with a Fortune 500 company. I did RMA with most computer component companies major, their distributors, etc. As a regular user, I am very disappointed with HP. Between this printer problem and the problems I had when I went from Dell to HP laptops, I think twice before you buy HP again.
SOLUTION: Pray that your printer works (one on two of my friends did and works very well). If not, immediately take it back to the place of purchase. Otherwise risk of lack of hours out of your day dealing with support, shipping, etc. and reception of material used back.
Tags: HP Printers
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