First page of multiple page document will print - "printer is unable to print."

Original title: first page of multiple page document will print.

Computer brand new with Windows 8.  Printer multifunction Brother MFC j410w 3 years.  Printer worked perfectly on the old computer.

Now when I try to print a document that has multiple pages (whether a Web site or software, like Word) prints only the first page.  The second page is powered and printing begins and ends quickly.  A pop-up window appears saying that "error - printer is unable to print... whatever the name of the file.  The file is located in the print queue.

What I checked: pilot - it's okay. I tried net stop spooler and then deleted the files in the net spooler restart the spooler.  Have you checked all connections... ok I did some screen capture is to select "all pages" in print.

It is perhaps above my head.  I'm not too savvy computer.  Play just enough to do what I have to do.  So, if there are things I should do, please assume that I know very little.  Thanks a lot for your help.

Hello

Thanks for the reply.

Good to know that the problem is solved. Please let us know that if you need help with questions related to Windows, we're here to help

Tags: Windows

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