First Pro CC (2014) crashing during a sequence

Similar Questions

• First pro cc 2014 crashing when you try to view the media browser

  Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

  Hi sheila,

  Please refer to the thread. Same issue has been take n care of:

  Adobe first Pro CC crash

  First Pro CC, CC 2014 or 20141 freeze at startup or crashing everything working (Mac OS X 10.9 and later)

  Hope this will help you.

  Concerning

  Megha Rawat

• First Pro CS5.5 crashes during video playback

  IT's REALL Y F * KING BORING. First Pro CS5.5 crashes when I press space (or by clicking on the Play button), it is impossible to change. Here are my PC specs.

  OS: Windows 7 Professional x 64

  CPU: AMD FX 6300

  RAM: 8 GB

  GPU: AMD Radeon 6570 2 GB

  QuickTime version 7.7.3

  All of my graphics drivers are up to date.

  Please help. I can't change it now.

  Oh and by the way, this is not happened with Premiere Pro CS6.

  What about the rest of the information requested in the Information http://forums.adobe.com/message/4200840 FAQ

• First Pro CC 2014 crashing at the start of the application, exhausted solutions?

  I've seen similar bugs offered for this but I tried everything to nothing does not.

  Version of the CC 2014 body crashes at startup, just after the start screen.  Wrong to the actual application, just instantly white outside with "Adobe Premiere Pro CC 2014.0 has stopped working".   Here is the log for details of the problem of Windows:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.0.1.21

  Application timestamp: 53c7b17f

  Fault Module name: dvaui.dll

  Fault Module Version: 8.0.1.21

  Fault Module Timestamp: 53 c 76970

  Exception code: c0000005

  Exception offset: 00000000002f4e39

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: 4 d 34

  More information 2: 4d34d3a7ae19b5763432cd60b19af792

  3 more information: 0fe8

  Additional information 4: 0fe86a744bc3a8e89178eceb53cd1d4c

  I received the advice of others and uninstalled agency CC 2014, rebooted, update my records from Nvidia, rebooted, reinstalled agency CC 2014, rebooted, tried to run the application, but same accident persists.  Others also said something about changing permissions for 'something';  I tried to change the permissions for the cache folder that I use but not sure how effective it is, or what to change EXACTLY for permissions, IF this is the problem.

  Any advice, experience with this problem, or discussion would be appreciated.  Thank you!

  ----------

  LAST UPDATE 27/07/14

  Uninstalled all Creative Cloud components / applications completely, used Adobe CC cleaning tool to remove the cloud remains.  Reinstalled only agency and Media Encoder 2014 and same thing for the body, instantly hangs at startup.  I, however, had a few interesting weird encoder errors and failures during his installation through creative cloud desktop.  Here are some pictures of the error log:

  

  I feel that something is wrong from the start, perhaps something within dynamiclink that crashes body / gives also install errors to encode.

  Any help or thoughts are appreciated!

  LAST UPDATE ON 28-07-14

  
  

  Suggestions of preferences is, indeed, where was the problem. In my case, there was a Premiere Pro Preferences file which was in conflict with a folder of pref anterior body under Windows 7 Sync Center. I guess that's the equivalent of Windows preferences Mac questions, so be sure to check if you have synchronization conflicts, I guess, lol. Hope this helps anyone with similar problems out there!

• First Pro CC (2014) crashes if I try to find some images/scrub/create an empty sequence, please help

  Hello, this is my first time asking for help here, I have been going around forums and web in general for hours, and can't find a solution to this. I really hope someone can help me with this.

  Whenever I have try and open a project Pr CC 2014 on my Mac Pro I get the "sorry, a serious error has occurred which requires Adobe Premiere Pro to stop. We will try and save your current project. »

  People usually ask for as many details as possible, so this effect: This is a project that I started on my MacBook Pro retina so when opening on my desk he invites me to locate images. Once I find the first file, as soon as my mouse passes on the clip (to the point that rub should be evoked) I get the warning and it stops. I tried to open a new blank project, which doesn't close, until I go to import images and even once, it crashes only when the mouse is moving the clamp to rub. I tried to find the images in the finder to evade the media browser, and this allowed me to select the clip, but crashes once I tried to import it. I thought that maybe the film has been altered, so I tried other clips with the same result. Also, it crashes if I try just to create a new sequence, with images at all in the project.

  All my other Adobe apps (SOUL, Pl, Ae, Br, Ai, Ps, Lr, Id, Mu) are working properly. I've uninstalled and reinstalled Pr and SOUL twice now. I followed the advice of others and renamed/reset/deleted preferences, plugins in the library and the adobe folder in users/user_name/Documents. I have ensured that I have read/write access in all folders. I am running Yosemite on my desktop, but is so my laptop and Pr runs perfectly on that. I never had this problem with Pr CC before 2014, so I hope that this is not a hardware issue.

  I also tried turning off and on again!

  I reached the end of my tether and considers indeed defeated by this problem. I really hope someone out there can understand what is happening on Earth!

  Mac Pro (early 2009)

  2 x 2.26 GHz Quad - Core Intel Xeon

  11 GB 1066 MHz DDR3 ECC

  ATI Radeon HD 5770 1024 MB

  and

  MacBook Pro (15 inch, early 2013 retina)

  Intel Core i7 2.7 GHz

  16 GB 1600 MHz DDR3

  Intel HD Graphics 4000 1024 MB

  Hi Man0fst331,

  Try the following:

  • Sign out of the creative cloud, restart Premiere Pro, and then connect
  • Update all GPU drivers
  • Preferences of the trash
  • Check Adobe preferences files are read/write
  • Remove the media cache
  • Remove plug-ins
  • If you have a GPU from AMD, make sure that CUDA is not installed
  • Repair permissions
  • In sequence settings > video previews, change the codec to one that corresponds to your images
  • Cut any third party material
  • If you have a GPU CUDA, ensure that the Mercury playback engine is not defined on CUDA, OpenCL
  • Disable the App Nap
  • Reset

  Report if anything here has worked for you.

  Thank you

  Kevin

• First Pro CC 2014 crashes on laptop HP EliteBook Folio

  I just installed the 2014 at CC Pro first later on a Hewlett Packard EliteBook Folio 1040 G1 laptop. It has processors Core I7, 8 Gig ram and Windows 7 64 - bit OS SP1. Whenever I have start the first and load a project, the program crashes as soon as the project finishes loading. I run a similar setup on a VAIO laptop older (Core I5, 6 Gig ram, Windows 7 64 bit OS with SP 1) and it works fine. The source material is on a portable player with Western Digital Passport 2 terabytes and I can move it from one laptop to another. If anyone else has had a similar experience and if yes, how did you deal with it?

  See you soon

  David

  Hi Mowbray,

  Please, try the steps mentioned below and check if it works for you.

  1. launch Premiere Pro and create a new empty project, go to the menu file > project settings > Renderer and change the mode only software rendering engine, remove previews if you receive a prompt and then try to import the clip again.

  2. If step 1 fails or the software rendering engine only mode, go to Menu start, and search for the Device Manager, go to display maps and do a right-click on the graphics card to select the option to update driver software, on the next screen, choose "Browse my computer for driver software", then choose "Let Me pick from a list...". "and in the list, select"Standard VGA graphics cards. You may need to change the resolution of your screen and once done restart the machine again.

  Launch of Premiere Pro and import the video to check.

  Kind regards

  Vinay

• First pro cc 2014 crash

  I just tried to use cc pro first 2014 for the first time,

  But it opens until I'm starting a new project

  then he gives me 3 seconds and disappears as if it was never open

  Any help?

  Hi Elireo,

  Please try the steps and check them off below the results.

  (1) go to the SL Cache under C:\Program Files (x 86) \Common Files\Adobe\SLCache and rename it to old_SLCache

  (2) go to the Sl under C:\ProgramData\Adobe store and rename this folder to the old_SL store. (Program data are usually hidden under Windows)

  Show hidden - files-Windows help

  Restart the machine and launch the product to check. It will be useful.

  Kind regards

  Vinay

• Adobe Premiere Pro CC 2014 crashing

  Hello

  I use MBP with OS X 10.9.4, 16 GB of RAM with two hard drives, 480 GB Sandisk SSD and the stock 750 GB of HARD drive.

  My MBP is model of early 2011 (8.2) with graphic AMD Radeon HD 6750 with Intel HD 3000 card. I use Thunderbolt 27 "external display with a resolution of 2560 x 1440. My project is configured to use OpenCL Mercury acceleration.

  Video files, I'm editing are Apple ProRes 444 sitting on the HARD disk drive.

  My first Pro CC 2014 crashes all the time. Today it crashed 3 times, telling me there was a serious problem and that first has to close. He managed to save the work. On the fourth crash, the application simply refused to play the clips, I tried to stop, but it wouldn't, forcing me to force them to leave the app.

  Another thing I noticed is that as soon as I click on "Open a project" from the home screen, that it takes something like 5 sec before the project is displayed. It's a small project, so it should open immediately, the way that it used to open in the past.

  If it is relevant, I installed the only plugin for first and it's pure Video Pro.

  I don't know what has past but Premiere Pro (the one before 2014 CC CC) used to be solid on this machine.

  I'd appreciate any help with this question since obviously something bad happens.

  All the best,

  Goran

  I think I have the solution...

  I completely removed the first Pro folder under user > Documents > Adobe and so far it seems to have solved the problem.

  I of course supported my projects and that deleted this folder. So far it seems that it worked.

  I'll know for sure in a day or two, but after constantly if crush, first has collapsed for the last 4-5 hours of work.

  Goran

• First Pro CC 2014.2 - Crash when you drag videofile in timeline

  Hey guys,.

  When I try to drag an image or videofile (doesn't really matter what file format, codec or length) in a sequence first Pro CC 2014.2 will crash immediately, without warning. Just the usual "Adobe Premiere has stopped working" in Windows 7.

  I use Windows 7 64-bit with 4 GB of RAM, Intel Core i3-4130 NECK @ 3.40 GHz and an Intel HD Graphics 4400. Premiere Pro worked no problem a few days before, with no changes to the system. The error occurred in first Pro CC 20141 too. Maybe that's a problem with the preview of the video? Music files are no problem.

  
  
  Thanks in advance! Need help as soon as possible. Visitors are waiting

  Solution:
  My graphics not supported the "Mercury Playback Engine (Open CL) GPU acceleration. You can replace "Mercury Playback Engine software only" in your project settings.
  But it's in the wrong place in my opinion. Why not in "Edit/Preferences"? I could have changed by myself, but I have not found the menu.

  Thanks Michaela of the Chat Support Adobe!

• Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

  Help, I can't open any of my files in adobe first pro cc 2014, using the 30 day trial of creative cloud, every time, I try to view my files, it crashes!

  Hi Sheila,

  Try this:

  Before you import your files, go to file > project settings > General and change the rendering engine video software of Mercury playback engine only. Click OK, and then select Remove previews. Then import your files.

  I would like to know if it works.

  Thank you

  Regalo

• First Pro CC 2014.2 crashes on Windows 7, Dell Latitude E7440

  First Pro CC 2014.2 crashes on Windows 7, Dell Latitude E7440, he earlier showed the error message (41) and supposed to restart the program. After trying to restart first a few times to update my system, reinstall creative cloud and first pro CC 2014.2 nothing has changed at all. What else could I do to fix the problem? The previous version before upgrading the first works. Thanks in advance for an answer to help him...

  Go to C: > Windows > System32 and rename the file OpenCL.dll to 'OldOpenCL.dll '.

  Then launch first and let me know if this helps.

  Thank you

  Regalo

• First Pro CC 2014.2 frequently crashes when switching between programs

  I started to program frequent crashes in first Pro CC 2014.2 Mac OS 10.10.3 on my Mac Pro 2013. This problem occurs when I switch to another program, say word or Adobe Audion back to Premiere Pro. I have the dialog box "we're sorry" and the application breaks down. About 50% of the time when this happens - when I reopen it the application that it hangs again - and then on the 2nd re - open it is successful. It's really annoying my workflow to worry about a crash whenever I have spend in AE or hearing. I uninstalled all the plugins, uninstalled and re-installed PP, erased the media cache and reset the preferences. Happening every day on this machine. FYI, I have an iMac 2013 running the same operating system that opened the same project files without this issue - it seems that it is specific to this machine for some reason any...

  Hello

  I suggest the following:

  • Hing-while-working-Mac-OS-x-10-9-and-later/ http://blogs.adobe.com/kevinmonahan/2014/09/10/Premiere-Pro-CC-freezing-on-Startup-or-Cras
  • Run a repair of permission to drive on your startup disk, and
  • Reset the folder permissions and ACL error | Apple support communities

  Thank you

  Regalo

• Premiere Pro CC 2014 crashing and sinking on the documentary Film project

  We worked first on this documentary film for months.

  As we reach the end it starts to really get bogged down and crash a lot.

  The equipment is

  iMac 27 inch 3.5 GHz Intel Core i7 end 2013 model

  Apple Cinema HD Display

  32 GB 1600 Mhz DDR3 RAM

  Graphics NVIDIA GeForce GTX 780 M 4096 MB

  Internal 1 TB SSD drive

  We perform first Pro CC 2014.0.1 and stayed there because we do not want to upgrade the software at the heart of the project.

  The media are all on the external hard drive. It is a USB 3.0 connection. There is a lot of images that we are working with.

  We have a few After Effects compositions that are related to the project and we have exported those that are made under QuickTimes to try to stop coming bogged down us.

  Any advice on how we can manage this problem of crash and freeze would be very much appreciated.

  We don't have the money to upgrade the computer, and it works pretty well for us so far.

  Here are the things we made:

  Make a smaller timeline because we were working on one that was the whole film.

  Off the secondary monitor and disconnected.

  We are looking to move the cache rendering off the external drive on a thunderbolt drive, but I fear that this may take some time.

  Any recommendations would be greatly appreciated.

  Split the elements of reading/writing is rather a key to get a smoother operating out of PrPro. Alternatively, put things on a big RAID-0/5, this kind of thing is covered on the

  Page of Tweaker...

  http://ppbm7.com/index.php/tweakers-page

  And I highly recommend that you take a look. Their info is not only "we believe...". «... but many sequences of test results carefully much running on many machines with all kinds of pieces of hardware & pieces.» You can also sign up, download the test PBM and run it on your own machine. It takes only a little while to do so and with the recorder application which included and show results to them, you can get a very good breakdown on where your machine is ok... and where the points of congestion occur.

  I think it would be good for you right now... you must have things to do, not guess and try things.

  Neil

• Premiere Pro CC 2014 crash when I click on and drag

  Hi all, I have a problem with the first CC 2014 that drives me crazy!

  The question is this:

  If I try to drag a clip, sequence, effect, or anywhere in the first transition, it is crash - with the message "sorry, a serious error has occurred." The program will crash, quit smoking and saved recovery project is generally in good health (thankfully!). BUT as soon as I restarted the program and reloaded the project - or project-the problem persists. As soon as I click and drag, first crashes!

  To "reset" it, I have to restart my machine. Once I did, I can continue for some time to editing as usual (not long, perhaps up to one hour, or more), but ultimately it WILL crash again. I was not able to work on what I have to do to trigger this - it seems random. But once it happened, only by restarting my computer will solve - and then only temporarily.

  Here are the facts:

  • The accident only happens when I drag something... This may include moving a clip on the timeline by dragging a clip form the source viewer or project window, by dragging an effect or transition.
  • The accident occurred after that I clicked, as soon as I start to move my mouse.
  • I CAN click and drag to extend on the timeline and exit points, and I can do 'insert' edit using the button on the source monitor Panel. Not down here.
  • The film plays very well.
  • I try this on a CLEAN OS X installation, with only the packages of Adobe installed, to eliminate any risk of interference from other programs. There are no third-party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc.)-fresh as it comes!
  • I'm not under Time Machine in the BG
  • My system is: Macbook Pro 2011, 16 GB of Ram, 1 TB SSD, OS X Yosemite 10.10.1. Intel graphics card, so no option to enable or disable hardware acceleration. It is located to only the software.
  • I tested with projects and images on an external drive, but also an internal matter, even.
  • I noticed that the question had begun on or around November 25-27, 2014.
    

  
  

  Interestingly, I noticed that once the accident occurred in the first, a similar problem will take place in after effects as soon as I drag a file or layer... anything of the layer. The accident seems less elegant here, I don't get an error message, it just freezes and I have to "force quit". Still, the problem persists until the computer is restarted.

  I have been using my macbook and first pro cc 2014 on Mavericks for a long time and had no problem - so I know it should work fine! The only things that have changed are updated in Yosemite, I started using Time Machine to do regular backups, I installed some new fonts and updates CC happened in the background... I can exclude most of them because of my new installation without user data, from plugins of fonts or machine time of confuse the issues... It must be a bug to Adobe with Yosemite!

  Any ideas?

  Thank you very much in advance!

  matt_belanger,

  Do you by chance have the extension Pushbullet, installed in one of your browsers?

• Premiere Pro CC 14 crashing during the import, export

  I'm in first Pro CC 2014.0 on Windows 7 Pro

  Processor: Intel Core i7-4770 GPU @3. 40 GHZ

  RAM: 24 GB

  GFX card: Intel HD 4600 graphics card

  Mercury reading - No.

  No 3rd party extension, just not the first

  The program worked fine until yesterday when I was trying to make a few simple changes of some sequences of GoPro together and first began to freeze and crash when the rendering and exporting. I thought it was a problem with the images, so I tried to import videos from my Canon XA20, I used earlier in the day, I knew that worked and now the first crashes when I try to import and move it to the timeline. I uninstalled and reinstalled the first and the problem has not been corrected. Here are two sets of error messages I've seen in the case of newspapers.

  Log name: Application

  Source: Application error

  Date: 17/09/2014 14:14:01

  Event ID: 1000

  Task category: (100)

  Level: error

  Keywords: Classic

  User: n/a

  Computer: NMI-0302

  Description:

  Name of the failing application: Adobe first Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f

  Name of the failed module: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7

  Exception code: 0xc0000005

  Offset: 0x00000000000016a0

  ID of the process failed: 0x10a0

  Start time of application vulnerabilities: 0x01cfd2a302bdec9a

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\devenum.dll

  Report ID: 65f70bf3-3e96-11e4-8d5f-e03f49165c57

  The event XML:

  " < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "

  <>System

  < name of the provider = 'Error of Application' / >

  < qualifiers EventID = '0' > 1000 < / EventID >

  < niv.2 > < / level >

  < task > 100 < / task >

  < Keywords > 0 x 80000000000000 < / keywords >

  < TimeCreated SystemTime = "' 09 - 2014-17 T 18: 14:01.000000000Z" / > "

  < EventRecordID > 12818 < / EventRecordID >

  Application of < channel > < / Channel >

  < computer > NMI-0302 < / computer >

  < security / >

  < / system >

  < EventData >

  < data > Adobe first Pro.exe < / data >

  < data > 8.0.1.21 < / data >

  < data > 53c7b17f < / data >

  devenum.dll < data > < / data >

  < data > 6.6.7600.16385 < / data >

  < data > 4a5bded7 < / data >

  c0000005 < data > < / data >

  00000000000016a 0 < data > < / data >

  a 10-0 < data > < / data >

  < data > 01cfd2a302bdec9a < / data >

  < data > C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC < / data >

  C:\Windows\system32\devenum.dll < data > < / data >

  < data > 65f70bf3-3e96-11e4-8d5f-e03f49165c57 < / data >

  < / EventData >

  < / event >

  ---------and-----------------

  Log name: Application

  Source: Application error

  Date: 17/09/2014 14:25:51

  Event ID: 1000

  Task category: (100)

  Level: error

  Keywords: Classic

  User: n/a

  Computer: NMI-0302

  Description:

  Name of the failing application: Adobe first Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f

  The failed module name: IntelOpenCL64.dll, version: 1.1.0.1005, time stamp: 0x52e04aa1

  Exception code: 0xc0000005

  Offset: 0x00000000000416a0

  ID of the process failed: 0x12d4

  Start time of application vulnerabilities: 0x01cfd2a4c42ce017

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\IntelOpenCL64.dll

  Report ID: 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57

  The event XML:

  " < event xmlns =" http://schemas.Microsoft.com/win/2004/08/events/event "> "

  <>System

  < name of the provider = 'Error of Application' / >

  < qualifiers EventID = '0' > 1000 < / EventID >

  < niv.2 > < / level >

  < task > 100 < / task >

  < Keywords > 0 x 80000000000000 < / keywords >

  < TimeCreated SystemTime = "' 09 - 2014-17 T 18: 25:51.000000000Z" / > "

  < EventRecordID > 12820 < / EventRecordID >

  Application of < channel > < / Channel >

  < computer > NMI-0302 < / computer >

  < security / >

  < / system >

  < EventData >

  < data > Adobe first Pro.exe < / data >

  < data > 8.0.1.21 < / data >

  < data > 53c7b17f < / data >

  < Data > IntelOpenCL64.dll < / data >

  < data > 1.1.0.1005 < / data >

  < data > 52e04aa1 < / data >

  c0000005 < data > < / data >

  00000000000416a 0 < data > < / data >

  < data > 12d 4 < / data >

  < data > 01cfd2a4c42ce017 < / data >

  < data > C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC < / data >

  < Data > C:\Windows\system32\IntelOpenCL64.dll < / data >

  < data > 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57 < / data >

  < / EventData >

  < / event >.

  Any help would be greatly appreciated this aggravating problem!

  Thank you!!

  Dan

  Hello

  Try resetting preferences.

  go to documents folder-adobe - 7.0

  Rename old 7.0

  Once we reset the preferences, you loose you presets custom and shortcuts keyboard if you have created a.

  Thank you

  Arjun