First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."
I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?
A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.
Help is appreciated!
Mike
It asks you to select a product, qualifying, which is that you have you upgraded
IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.
To contact support for a serial number or activation number, please click on the link below:
(be sure to connect to adobe.com with your Adobe ID first)
Serial number and activation support
Guinot
Tags: Adobe
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