Flow 11: 11 stream Webcam blurry

I have a netbook HP flow 11 is in a State of almost nine. Everything is going well except the webcam product a blurred image, and there is change of color. for example, my light blue eyeglases gaze.

I tried to install YouCam, but it is blurry, there is on the native camera in Win 8.1.

I uninstalled the camera in Device Manager and reinstalled. Windows has automatically installed the driver for "HP Truevision HD". But nothing has changed.

It is quite like the protective plastic is still on the lens, but I looked closely and not seen here. I tried picking him home with a touch of x-acto, but all I could do is to take the lens itself, which has a blue ring around it.

In fact, I just searched the lens off, and the problem is still there. I guess it's pointing to a faulty cam.

Hello @paul1149,

Welcome to the Forums of HP Support!

I stumbled upon your post on the Webcam and wanted to help!

Try to review the following document and let me know how it goes:

Computers HP - Webcam troubleshooting (Windows, 10, 8)

If you're still having problems, then you can try to open the laptop to check if the Webcam cable loose.  Other than that, you can consider contacting the HP support by phone for additional options.  You can use the following http://www.hp.com/contacthp and create a case for your question and contact HP. If you do not live in the United States / Canada, please click on the link below to get contact information for your region.
http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Happy New Years!

Tags: Notebooks

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