Follow this procedure when the Sansa Connect recovery tool does not work!

Hey people;

This thread is just to consolidate the info from a lot a longer wire, earlier.

Currently, the Sansa Connect recovery tool may or may not work for you.  You can see an error like 'failed to connect to the Internet' or "cannot retrieve the device, SanDisk contact technical support for assistance."  If Yes, it's probably because the recovery tool is unable to download the firmware images he needs zing.net.  SanDisk has not (yet) recognized this problem.  The strange thing is that * sometimes * recovery tool works, if you already have images of the firmware on the drive... but usually it doesn't.

So here's what you do (with thanks to Larlos for providing the firmware images and order lines to their installation).  This assumes that you're 'stuck' to the "necessary recovery" post on your connection.  If not and you are in the regular menu of Sansa Connect, first follow steps 2 and 3 in this paper: http://mp3support.sandisk.com/tools/connect-recovery-instructions.pdf, do the following:

(1) download the zip file containing the images of the http://www.megaupload.com/?d=UNLDGZ1N firmware

(2) search for the following files in the zip file, and then copy them into the directory of your drive "C:\Program Updater Connect Device Recovery\cmdline":

  • everest_initrd_ext_prod_1.1.1.50239.SRR.e
  • everest_vmlinux_ext_prod_1.1.1.50239.SRR.e
  • yeverest_zap_ota_rel_1.1.2.65799.tar.gz.e
  • yeverest_zap_ota_rel_ext_prod_1.1.2.65799.SIG

(3) in the same directory, create a file named recovery.bat that contains the following three lines:

zsi_fw.exe w everest_vmlinux_ext_prod_1.1.1.50239.srr.e everest_initrd_ext_prod_1.1.1.50239.srr.e

zaprecover.exe t 600000 f yeverest_zap_ota_rel_1.1.2.65799.tar.gz.e yeverest_zap_ota_rel_ext_prod_1.1.2.65799.sig

pause

(4) connect your Sansa Connect USB.

(5) run the recovery.bat file (double-click it in Windows Explorer, or run from a DOS command prompt).  The line of 'pause' is there only so you can see the results of running if you run it from Windows Explorer.  Expect the recovery to the end; at the end of that your connection will restart.  If Windows displays the hardware wizard detected during this process, simply cancel the wizard.

whturner wrote:

Thanks for the help - it updated my white box to connect to the WiFi and after registration on Yahoo (without choosing any service, just updated my old email and user ID) I now INet radio with a number of stations that work fine on my home wireless network. To do this, DND to explore and syncs with WMP OK. A few quirks that I wonder about.        (1) after the firmware update, my ZAP showed that 1.2.0.58335r and OS = 1.2.0.58835 - NOW (the next day), it changed to ZAP = 1.1.2.65799r and 1.1.1.50239 = OS. Every thing seems to work even though; I have a firmware download while I was playing with the INet radio?     2) there is also a new menu item "Server Zing" that lists the name of the module, the version, and the primary and secondary server. Is this normal?  (3) what Yahoo service I - I see a small Y! symbol at the top right of the screen.                                                                                                                                               Thank you very much and congratulations Warren

(1) no; you see the version numbers are associated with the files of the firmware (names starting with "everest" and "yeverest" files) that you have either downloaded when you ran the recovery tool, or download in megaupload.com zip file.

(2) Yes, it's normal.  Zing is the company that allows you to manage authentication of audio stream and firmware for the connection.

(3) the Y! symbol indicates just that when you use the Internet Radio feature, you are streaming audio of Yahoo (in fact, now owned by CBS Radio).  There is also a function of Flickr photos, which is associated with Yahoo.

Tags: SanDisk Sansa

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