for many charaters my password

I changed my password due to a virrus. The amount of charaters who are available for logging on, and from my computer, aprox. 25 charaters. I used 17 for a new password. The splash screen has only 11 available charaters. I CAN NOT LOG - ON MY OWN COMPUTER!

What can I do to reset? I called and got a # but, wherer article is wrong, and it will even help my situation?

Although the box to type your password displays only 11 points, you can type more than 11 characters.

Tags: Windows

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