Freezes and the laptop HP 8460p not close

When to stop the laptop, it disconnects, displays "sutting down" and freezes at this moment, and remains so.

Must press off for 5 seconds, stop the laptop. After the restart of a message is displayed, which

There or closes normally, give the choice to the safe mode or normal boot. Normal usage starts the laptop starts normally and works fine. Next time I stop it may close normally, but about 50% of the time he does. I use Windows 7 Pro 32-bit.

I downloaded and installed, but seems not to do anything and I can not find the diagnostic tool

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