freezing of Safari
I loaded El Capitan, now, when I'm with safri it works fine for a few minutes, and then freeze the pages, especially if I go to a link to a page. Any ideas?
Try to reset the settings of Safari:
1. open Safari
2. click on the Safari menu at the top (to the right of the Apple logo)
3. Select the Preferences/Privacy tab
4. click on remove all data from the Web site
5. close Safari.
Remove cache Safari files:
1. click on finder
2. look for the menu GO to top
3. click on GO and hold down the option key. This will show a user library folder.
4. click library and find the Caches folder
5. in the folder caches com.apple.Safari Ouvrezledossier
6. move the Cache.db file Trash.
This should solve the problem. If it does not help, try to disable the Safari extensions
1. open Safari
2. click on the Safari menu at the top (to the right of the Apple logo)
3. Select Preferences
4. find the Extensions tab
5 disable all extensions of
6. relaunch Safari
Tags: Mac OS & System Software
Similar Questions
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Yes, another question regarding the freezing of Safari - EtreCheck report included
Yes, another question regarding the freezing of Safari.
From a little over a month (I think), Safari started freezing regularly whenever I want to open new tabs or switch between tabs. I found myself to leave the program several times per day / hour. I can't identify any specific common cause (other than my MacBook being old) or any new software or updates that might have initiated the question. At first I thought he might have many tabs, I tried to open, but recently it happens even with only a few tabs open.
I worked through the steps I found in this forum and others: empty the cache, start in safe mode, etc nothing works.
Based on the previous suggestions, I have downloaded and run EntreReport which I included below. The note and maybe just a distraction, but EntreReport has crashed three times tonight, before he was able to produce the sub report. I ran the report after restarting my system with no other programs running.
Suggestions are welcome at this stage because I want to start using Chrome or Firefox because I like the transfer procedure between my devices.
Thank you in advance.
Ben
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EtreCheck version: 2.9.11 (264)
Report generated 2016-04-28 22:48:58
Download EtreCheck from https://etrecheck.com
Time 05:45
Performance: Below average
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Click on the link [check files] help with unknown files.
Problem: Apps are broken
Description:
Safari freeze when opening new tabs / switching between the tabs.
MacBook Pro (15-inch, mid 2009)
[Data sheet] - [User Guide] - [warranty & Service]
MacBook Pro - model: MacBookPro5, 3
1 2.66 GHz Intel Core 2 Duo CPU: 2 strands
4 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = battery check - Cycle count = 389
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM: 256 MB
OS X El Capitan 10.11.4 (15E65) - since startup time: less than an hour
FUJITSU MJA2320BH FFS G1 disk0: (320,07 GB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 319,21 go-go (54,93 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
HL-DT-ST DVD - RW GS23N)
Built-in ISight from Apple Inc..
Card reader Apple
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Apple keyboard / Trackpad
Computer, Inc. Apple IR receiver.
Mac App Store and identified developers
~/Library/LaunchAgents/com. GoodShop.updater.plist
~/Library/application support/GoodShop/updater
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[no charge] expressvpn.tap (20150118 - 2016-04-12) [Support]
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com.Silex.driver.sxuptp [no charge] (1.5.1 - 2016-04-12) [Support]
com.symantec.kext.internetSecurity [no charge] (1.3.2 - 2016-04-12) [Support]
com.Symantec.kext.IPS [no charge] (3.2 - 2016-04-12) [Support]
CMA: path: / Library/StartupItems/cma
RosettaStoneLtdDaemon: Path: / Library/StartupItems/RosettaStoneLtdDaemon
Startup items are obsolete in OS X Yosemite
[loaded] 8 tasks Apple
[loading] 165 tasks Apple
[operation] 65 tasks Apple
[loaded] 45 tasks Apple
[loading] 161 tasks Apple
[operation] 83 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2016-04-28) [Support]
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2015-10-31) [Support]
[operation] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2015-01-19) [Support]
[loading] com.epson.esua.launcher.plist (2015-06-29) [Support]
[operation] com.epson.eventmanager.agent.plist (2014-09-21) [Support]
[loading] com.google.keystone.agent.plist (2016-03-01) [Support]
[operation] com.mcafee.menulet.plist (2016-03-23) [Support]
[operation] com.mcafee.reporter.plist (2016-03-23) [Support]
[loading] com.oracle.java.Java - Updater.plist (2013-11-14) [Support]
[operation] com.symantec.uiagent.application.plist (2010-11-16) [Support]
[operation] com.trusteer.rapport.rapportd.plist (2016-03-19) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2015-10-31) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-31) [Support]
[loading] com.adobe.fpsaud.plist (2016-04-15) [Support]
com.DYMO.pnpd.plist [no charge] (2014-10-16) [Support]
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[loading] com.expressvpn.tun.plist (2016-01-27) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-01) [Support]
[loading] com.macpaw.CleanMyMac3.Agent.plist (2016-04-18) [Support]
[operation] com.mcafee.cspd.plist (2015-05-08) [Support]
com.mcafee.ssm.ScanFactory.plist [no charge] (2016-03-16) [Support]
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[loading] com.oracle.java.Helper - Tool.plist (2013-11-14) [Support]
[loading] com.symantec.MissedTasks.plist (2009-11-10) [Support]
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[loading] com.symantec.Sched501 - 5.plist (2015-01-08) [Support]
[loading] com.symantec.avscandaemon.plist (2009-10-10) [Support]
[operation] com.symantec.diskMountNotify.plist (2009-09-14) [Support]
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[operation] com.symantec.sharedsettings.plist (2009-07-22) [Support]
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[operation] com.symantec.symdaemon.plist (2009-03-27) [Support]
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[failure] com.facebook.videochat. [entrenched passage] .plist (2014-08-09) [Support]
[loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-04-25) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Application of Google Reader (Google Drive.app/Applications /)
Dropbox application (/ Applications/Dropbox.app)
ExpressVPN application (/ Applications/ExpressVPN.app)
CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 4.app/Contents/MacOS/CleanMyMac 3 Menu.app)
[ongoing] com.DYMO.pnpd
[ongoing] com.getdropbox.dropbox.83552
[ongoing] com.google.GoogleDrive.81632
[ongoing] com.macpaw.CleanMyMac3.Menu.80672
[ongoing] com.mcafee.ssm.ScanManager
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[loading] 420 tasks Apple
[operation] 193 tasks Apple
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
Default browser: 601 - SDK 10.11 (2016-04-18)
Flip4Mac WMV Plugin: 2.4.4.2 (2012-12-25) [Support]
DYMO Safari Addin: Unknown - SDK 10.9 (2014-10-26) [Support]
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]
FlashPlayer - 10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]
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QuickTime Plugin: 7.7.3 (2016-04-12)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2010-11-15)
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-11) [Support]
SharePointBrowserPlugin: 14.3.0 - SDK 10.6 (2013-02-09) [Support]
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Add to wishlist Amazon - Amazon.com - http://www.amazon.com/wishlist?ref=cm_wl_saf_ext (2011-07-09)
GoodShop - GOODSEARCH LLC - http://www.GoodSearch.com (2013-09-24)
SiteAdvisor - McAfee - http://www.siteadvisor.com (2015-09-28)
PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-03)
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Norton\nQuickMenu (2010-11-16) [Support]
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Time Machine not configured!
5% WindowServer
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0% fontd
0% SymDaemon
Top of page process of memory: ⓘ
445 MB kernel_task
Mdworker (18) 430 MB
164 MB Google Reader
Dropbox 123 MB
VShieldScanner (4) 66 MB
106 MB free RAM
4.15 GB used RAM (770 MB cache)
6 MB used Swap
April 28, 2016, 22:42:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-224212_[redacted].crash
com.etresoft.EtreCheck - /Applications/EtreCheck.app/Contents/MacOS/EtreCheck
28 April 2016, 22:21:42 self-test - spent
April 28, 2016, 19:49:12 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194912_[redacted].crash
April 28, 2016, 19:47:10 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-194710_[redacted].crash
April 28, 2016, 19:38:58 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-28-193858_[redacted].crash
April 28, 2016, 19:04:58 ~/Library/Logs/DiagnosticReports/rapportd_2016-04-28-190458_[redacted].crash
/Library/rapport/*/rapportd.app/Contents/MacOS/rapportd
April 28, 2016, 06:06:59 /Library/Logs/DiagnosticReports/Safari_2016-04-28-060659_[redacted].hang
/Applications/Safari.app/Contents/MacOS/Safari
April 28, 2016, 12:48:04 AM /Library/Logs/DiagnosticReports/SubmitDiagInfo_2016-04-28-004804_[redacted].cpu _resource.diag [details]
/ System/Library/CoreServices/SubmitDiagInfo
April 27, 2016, 22:01:10 /Library/Logs/DiagnosticReports/Safari_2016-04-27-220110_[redacted].hang
April 27, 2016, 21:57:37 /Library/Logs/DiagnosticReports/Safari_2016-04-27-215737_[redacted].hang
April 27, 2016, 19:05:50 ~/Library/Logs/DiagnosticReports/EtreCheck_2016-04-27-190550_[redacted].crash
April 27, 2016, 06:57:28 ~/Library/Logs/DiagnosticReports/Airmail 2_2016-04-27-065728_ .crash [deleted]
/ Applications/Airmail 2.app/Contents/MacOS/Airmail 2
26 April 2016, 19:48:11 /Library/Logs/DiagnosticReports/Safari_2016-04-26-194811_[redacted].hang
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Hello, guys.
After I upgraded my MacBook on MacOS Sierra (and Safari update to version 10) my Safari browser freezes constantly. Wheel of the Rainbow are spinning and freeze all in the browser at the same time.
What I tried to do:
- I deleted all the history menu.
- I deleted the cache file cache.db ~/Library/Caches/com.apple.safari
- I removed and deactivated all my plugins/extensions
- Check my computer on the virus with the Kasperskiy antivirus
- Of course restarted my laptop
This is problem occurs regularly, it's can work well for two hours and one hour gel.
Please help because I like the Safari and won't leave for other browsers.
Thank you.
Check my computer on the virus with the Kasperskiy antivirus
The problem there. Anti virus software on a Mac is unnecessary. Your Mac has the integrity of pre-installed system Protection. On the Protection of the integrity of system on your Mac.
Visit the Web of Kaspersky site and look for the instructions to uninstall.
Then see if Safari freezes or invites the rotation range ball after a / v software is uninstalled.
There is no need of anti-virus on a Mac software.
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iPad freeze in safari and mail since 9.3 update
iPad 2 freeze in mail and safari since 9.3 update
Try these basic troubleshooting steps. Clear of Safari, close all applications and the strength to restart the iPad. No data will be affected.
Claire Safari. Go to settings > Safari > clear the history and data from the Web site
Close all applications. Press the Home button twice quickly. You will see small glimpses of your applications recently used. Drag to the left to find the application you want to close. Swipe up on the preview of the application to close.
Force reboot. To force the reboot your device, press and hold the two buttons of sleep/wake and home for at least ten seconds, until you see the Apple logo.
If these three things made no difference, try this. Reset all the settings. You won't lose any data, but most of the settings of the device will have to be entered again in the settings app. Settings > general > reset > reset all settings.
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link of iOS 9.3 Safari freezes, crashes Safari
Whenever I click on a link in Safari (that either google or on another page), the link will gray and never opens. If I try to press several times, the device is completely insensitive. After about a minute, Safari hangs.
Help, please
I have the same problem with Safari, mail and messages. The links work with the app gmail links work in Chrome, but only with a long click to get the option to open in a new tab. It seems that this already happened with 9.2.1 but I couldn't find an answer that solved the problem. I don't think that has begun until 24 hours after the update. iPhone 6 s + 128 GB 9.3.
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My macbook pro (early 2015) has been working great until about a week ago. It started freezing and now it done very often. IM do not receive a beachball, the mouse pointer remains the same. Im having to restart it manually each time by holding down the power button. This problem began only after I have updated to the version OS X EL capitan 10.11.4. 80 GB of free space so I don't think it's a problem.
All solutions?
Thank you
I had this problem too, like many other people (there is several messages and discussions already). Seems to happen more often with Mac in 2015.
There is nothing to do. I tried a clean install of El Capitan with full SSD erased and 10.11.4 combo update, it did not help; my macbook pro 13 2015 keeps freezing with Safari.
It is related to Safari or a framework/driver related to the browser.
Apple has to fix. Just use Firefox or Chrome.
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Safari is quit unexpectedly or the Application is not responding
Since getting a new hard drive installed in my Mac in April through the Apple repair program, I had problems with Safari. Safari's often freezing, and the application is not responding all the time. I have to force quit and sometimes it does not work even in the judgment of Safari. Often, I have to use the power switch on the back to restart my computer because of safari gel.
I tried the recommendations of apples for Safari gel and spent time with telephone support, cleaning of my library without result files. I deleted the pop-ups, cleaned the library files, deleted my hard drive duplicate files and cleaning junk files while I have 2.4 to 3 TB is free.
Other ideas, it could be the cause?
When the freeze on Safari, note the exact time: hour, minute, second.
These must be run as administrator. If you have only one user account, you are the administrator.
Run the Console application in one of the following ways:
☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).
☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be all Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ all Messages
in the list of logs on the left. If you don't see this list, select
List of newspapers seen ▹ display
in the menu at the top of the screen bar.
Each message in the journal begins with the date and time when it was entered. Highlight date back to the time you noted above.
Select the messages entered since then until the end of the episode, or until they begin to repeat, whichever comes first.
Copy messages to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.
The journal contains a large amount of information, almost all this is useless to solve any particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.
Please don't dump blindly thousands of lines in the journal in this discussion.
Please do not post screenshots of log messages - text poster.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.
If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.
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MY Mac Pro 2009 crashes when you use Safari. I can tell when it is about to happen. The screen will start to Flash and the mouse still moves, but you cannot select anything. Sometimes I can get it to unlock by pressing the ESC key.
When the freeze on Safari, note the exact time: hour, minute, second.
These must be run as administrator. If you have only one user account, you are the administrator.
Run the Console application in one of the following ways:
☞ Enter the first letters of his name in a Spotlight search. Select from the results (it should be at the top).
☞ In the Finder, select go utilities ▹ of menu bar or press the combination of keys shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be all Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ all Messages
in the list of logs on the left. If you don't see this list, select
List of newspapers seen ▹ display
in the menu at the top of the screen bar.
Each message in the journal begins with the date and time when it was entered. Highlight date back to the time you noted above.
Select the messages entered since then until the end of the episode, or until they begin to repeat, whichever comes first.
Copy messages to the Clipboard by pressing Control-C key combination. Paste into a reply to this message by pressing command + V.
The journal contains a large amount of information, almost all this is useless to solve any particular problem. When you post a journal excerpt, be selective. A few dozen lines are almost always more than enough.
Please don't dump blindly thousands of lines in the journal in this discussion.
Please do not post screenshots of log messages - text poster.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the journal excerpt, an error message may appear on the web page: "you include content in your post that is not allowed", or "the message contains invalid characters." It's a bug in the forum software. Thanks for posting the text on Pastebin, then post here a link to the page you created.
If you have an account on Pastebin, please do not select private in exposure menu to paste on the page, because no one else that you will be able to see it.
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Do I really need a new iMac?
I'm still under Snow Leopard on a Mac Desktop 7.1 since 2007. I kept getting freezes in Safari, was ready to have a new machine when I simply switched to Firefox and everything is fine now. I see that Safari is still buggy, so why spend nearly $2000 for the same old problem?
Safari is a part of Mac OS X, and the only way to obtain a more recent version is to update to OS X.
Problem is that your machine is too old to run the latest version of Mac OS X.
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It was launched recently, perhaps just after I upgraded to Mac OS sierra.
When I open some site like github.com, pypi.python.org, other, Safari hangs for a 5 seconds or more and shows the spinning ball. If I open another tab and return to the tab of the github, it will freeze again.
I tried to clear the caches, cookies, delete the "plist. Safari - nothing works Other browsers like Firefox work very well with the sites.
Is it possible to fix it? I use sites all the time and it is very annoying to wait more than 5 seconds, whenever I open them
You can try these suggestions If Safari is slow, unresponsive, which closes unexpectedly or has other issues - Apple Support
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MacBook pro freezes when you go to iCloud in Safari
I have a brand new MacBook Pro (early 2015) with the latest updates of El Capitan 10.11.6. When after sleep, I go to a tab open in Safari with my iCalendar as the macbook freezes everything - mouse is active but nothing else. If it helps, I have a clip of newspapers.
09/06/2016 09:17:49.746 com.apple.WebKit.WebContent [4340]: [09:17:49.746] err =-16020 (kFigStringConformerError_ParamErr) (key, NULL) reported FigAgglomeratorSetObjectForKey /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.206/Prototype s/LegibleOutput/FigAgglomerator.c line 92
09/06/2016 09:17:49.746 com.apple.WebKit.WebContent [4340]: [09:17:49.746] err =-16020 (kFigStringConformerError_ParamErr) (key, NULL) reported FigAgglomeratorSetObjectForKey /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.206/Prototype s/LegibleOutput/FigAgglomerator.c line 92
09/06/2016 09:17:49.748 com.apple.WebKit.WebContent [4340]: [09:17:49.748] err =-16020 (kFigStringConformerError_ParamErr) (key, NULL) reported FigAgglomeratorSetObjectForKey /Library/Caches/com.apple.xbs/Sources/CoreMedia/CoreMedia-1731.15.206/Prototype s/LegibleOutput/FigAgglomerator.c line 92
09/06/2016 09:17:54.801 WindowServer [182]: Surface denied test updates for tent 10 sequential...
09/06/2016 09:17:54.822 com.apple.WebKit.WebContent [4340]: [09:17:54.822] < < < < owner > > > > figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
09/06/2016 09:17:54.822 com.apple.WebKit.WebContent [4340]: [09:17:54.822] < < < < owner > > > > figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
09/06/2016 09:17:54.823 com.apple.WebKit.WebContent [4340]: [09:17:54.823] < < < < owner > > > > figPlaybackBossPrerollCompleted: unexpected preroll-complete notification
09/06/2016 09:17:59.000 kernel [0]: class ring not found no ring clearly guilty
09/06/2016 09:17:59.000 kernel [0]: 00000000 0x00000000 0x00000000
09/06/2016 09:17:59.000 kernel [0]: 0x0001c200: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
….
Hello alex_imac_owner,
Thank you for using communities of Apple Support.
If I understand your post as your MacBook Pro crashes after waking it from sleep mode. I know how it is important for your MacBook Pro to run smoothly for you. I recommend the first restart your Mac in Mode safe and test it and then restart as usual and test again.
Try safe mode if your Mac does not end commissioning
Start in safe mode
Follow these steps to start in safe mode.
Start or restart your Mac.
As soon as you hear the startup tone, hold down the SHIFT key.
Release the SHIFT key when you see the logo Apple appears on the screen.Best regards
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Safari freezes on YouTube HD videos
Hello
I have a MBP early 2015 with no upgrade. Whenever I try to watch a 720 p or of superior quality videos on YouTube, Safari keeps after some time of freezing with the icon of the Rainbow or forwarding, change the size of the screen etc. The mouse does not freeze btw. I have not tried other Web sites, and Chrome works very well. I tried clearing cache, history and remove the extensions and finally Reset Safari. Nothing has worked.
Everyone knows these? Is there a solution?
Thanks in advance for your answers.
Re: safari hangs and lags while watching the video on youtube
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Freezes and page load partial safari 9.1.2
Recently, I have started doing all sorts of very long loading time and freezes on sites well established that I know are running. I'll sometimes get a partial page and need to 'X' stop and reload. Sometimes it just hangs there totally blank. My ISP speeds are 50MBPS + down.
I have tried to quit, restart and turn off all extensions. The option "reset Safari" old left and don't know what else to look at.
An example of an only partially loaded page is attached. This often happens now.If Safari does not load a page or a page Web elements are missing
https://support.Apple.com/en-us/HT204098
If Safari is slow, unresponsive, which closes unexpectedly, or has other issues
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Safari freezes on link with anchor
Hello
https://translate.Twitter.com/Forum/forums/English-UK/topics/7000?page=5#post-54 600
Note that this link has a #anchor at the end. When I try to open it with my mini iPad Safari browser (iOS 8) it causes app to freeze and when reopened, it freezes again if you try to do something. At the opening of the story, it is empty; When you try to type in a URL, the entry does not work.
It's really annoying and I'm trying to avoid, but if I accidentally type one, I have to delete ALL data, cookies, etc., which is the worst because you have to connect to all your Web sites over and over again.
Apparently some people have had this problem with Desktop Google Chrome too, so it's definitely a problem of coding the site.
This happened to you too? What can I do to fix the freeze without deleting anything? I have tried the lock + home force shutdown, but it does nothing. Do you know where I can ask someone to examine what is causing the anchor all plant? I'm not a computer or coding knowledge, so if you understand how it works I got appreaciate if you look in this.
Thank you!
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Download and run EtreCheck, created by one of his own assistants here in CSA. It is a diagnostic tool that is very useful for us to find problems. It will also give us additional specifications on your Mac. After his execution after the logfile here. It will never contain any personal information.
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