frequently viewed topics report does not increase the number of new hit

Hi experts,

I have a project published on RH 9 server with webhelp pro. the frequent search term gives me reasonable counties, each time when the same search term, the number has increased. but the report of frequently viewed topics does not increase the number for the topic I clicked several times (whenever I have click on another topic and then return to click on the same subject). adobe support told me that I should close the window, then re - open the link and click again on the topic, but it still doesn't work. We finally know is that I have to delete all historical data in the cache and reopen the window, then click on the same subject, then the County will go through one.

I wonder if this behavior is normal or not. If it is normal, how to use this report?

Thank you

Frances

Hi Frances.

I'm not an expert in browser, but it seems plausible. The browser cache is designed to avoid having to download content locally whenever a page is opened. Whenever a page is open to scrutiny is conducted to determine if the cache already contains elements of it. If it has, it uses this local version. With the local HR server as the version of the cache statistics are not being updated, because the page is not viewed from the server.

It may be an idea to set your browser options to delete the history of every time that it is closed. Also, be aware that it is possible that different browsers may have slightly different options.

Colum

Tags: Adobe

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