Frozen 3500 wireless mobile mouse
Received Wireless mobile mouse 3500 as a gift yesterday. Worked a lot for 24 hours, then arrow would not move. Old wired mouse would not work. Rebooted - still does not work. Then reinstalled software itself
and it seems OK now. Is this a recurring problem?
Hello
It seems that the drivers have been updated and I think it should be no problem with the mouse in the future also.
You can always let know us if you encounter a similar problem again.
Tags: Windows
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Hello
1 have you made changes to your computer recently?
If the mouse works well, if a setting should be changed the mouse in the intellipoint software, you can contact the manufacturer of the device for more assistance.
http://www.Microsoft.com/hardware/en-us/support
For more information you can check the link below.
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http://support.Microsoft.com/kb/838398
Concerning
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Latest drivers available here: (these can help if you are not already using them)
Latest drivers from this date are Intellipoint 8.x
http://www.Microsoft.com/hardware/download/download.aspx?category=MK=================================================
Looks like the mouse has problems.
Wireless Mobile Mouse 3500 - has a 3 year warranty.
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirementsMicrosoft Hardware warranties
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contact Microsoft at the number below.Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.I hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Hello
I tried new batteries?
Looks like the mouse has problems.
Wireless Mobile Mouse 3500 - has a 3 year warranty.
http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below.Hardware support of MS and warranty claims
Tech Support 1-800-936-5700 for MS Hardware.I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Hello
Contact the Microsoft Hardware support for assistance.
http://www.Microsoft.com/hardware/en-us/support
Hope this information helps.
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I bought a Wireless Mobile Mouse 3500 a couple of months.
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I would like to know if there is any real function by clicking in the scroll, such as ordinary mouse wheel, or my product have a problem manufacturing and in need of repair or substituition.
I use Windows 7 Professional 64-bit and Windows Update is set to automatically search for updates.
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Hello
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Latest drivers from this date are Intellipoint 8.x
http://www.Microsoft.com/hardware/download/download.aspx?category=MK=================================================
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http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductDetails.aspx?pid=126&active_tab=systemRequirementsMicrosoft Hardware warranties
http://www.Microsoft.com/hardware/warranties.mspxThese mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
contact Microsoft at the number below. If the mouse is defective, they would replace
it.Rather than using my warranty I would check at OfficeDepot or other vendors who have
view models to see if the feature you are concerned about is in fact included in
the mouse.Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
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SC Tom
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Hello
Thanks for posting your query in the Microsoft Community Forums.
I understand from the description of the problem, that you have problems with Microsoft Wireless Mobile Mouse 3000.
Help me with little information.
-What version of windows you are using on the computer?
I suggest you to consult the help articles and check if it helps.
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http://support.Microsoft.com/kb/321122
Troubleshoot the incidents of the response to the mouse or wireless keyboard
http://support.Microsoft.com/kb/838398
It will be useful.
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Check with your local retailers and Microsoft Hardware Support.
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