My G4010 Scanjet will not scan. He started all of a sudden... don't know why. Printing to a printer directly, it will not scan a document. Buttons on the front will not work. I tried to print & Scan doctor... He said that it is "Unable to communicate with HP scanning software" errors are HP Scanner Twain, HP Scan Manager stream. . Missing component.

I removed all the software and tried the CD that comes with it... still will not work. Then I went to HP site and got the COL17086_RevC and tried.

Any ideas?



Hi @chazz99 / @chazz999 I thought that it would be preferable to mention the two user names to make sure get you a notification that I answered. Sorry, you have worked so hard to get back into your account to original, but glad you figured it out. I hope you enjoyed your trip to Alabama!

Now that you are back and ready to address this issue again, I suggest to try the following steps to see if we can solve the problem before resorting to a new installation of the operating system.

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Uninstall the software again - software uninstallation Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

Tags: HP Printers

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