G42-461TU: Laptop hangs when the charger is not connected in

Hi all

I use HP G42 - 461TU Notebook.I have a problem with my laptop. He often gets crash when the load increases. Once when the charger is plugged in, it works fine. But when the charger is disconnected, it gets even once block. I thought it might be due to problem of memory and I added extra 2 GB DDR3 RAM too (totally 4 GB now), but the problem persists. Now I use windows OS 10, but I faced this problem with windows 7 too. Can someone please help me diagnose the problem with my laptop? Thanks in advance!

Hi @Dinesh_R,

Welcome to the HP Forums! I read your post and wanted to help.

I understand that your notebook crashes when the charger is not connected. You can start with this document: computers HP - computer is slow (10 Windows)

Let me know if that helps the problem.

If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me congratulations.

Kind regards

Tags: Notebooks

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