G62 B60SD: missing HP supportsolutionsframework - 11.51.0049.msi

After going back to win 10 to win 8.1 itried to install the latest version of the framework for support of solutions.

Then it was impossible to uninstall a previous version saying: the component you are trying to use is on a network unavailable resource. Click OK to try again or enter a different path to the folder containing the installation package ' HPSupportSolutionsFramework - 11.51.0049.msi' in the box below. »

I couldnot find the MSI mentioned. What can I do to uninstall and then install the new version.

Thanks and greetings

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Hello @Bever48,

Thanks for the quick response!

Try to use Microsoft Fix Itand let me know the results.

I hope this helps.

Have a great New Years!

Tags: Notebooks

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