G8 Pavilion laptop hardware error - new hard disk?

Hello, I spoke with a representative from HP and I wanted a second opinion. Here are the facts:

Possible virus causing the model to be very slow and have errors at the start up.

Problems of gel even in "safe mode".

Decided to do a "System Restore" using F8. Follow-up of the steps, took 20 + minutes, FINISHED.

A screen says that I can, "1. update of security for HP and microsoft;   2 re - install any other software;    3. install all the backed up files. I selected 'NEXT' at the bottom of the screen, then, "OPERATING SYSTEM not FOUND '. Now I can't other than 'F' screens anyhere

I call HP. A rep tells me to use F2, test drive. On a quick scan, 1 hard disk failure (SMART disc is OK). The full scan, 1 hard disk failure (SMART disc is OK).  The representative asked me a long code determine the failures, and there is NOT.  I go out of the main system diagnostics page and there are two failure codes: 303 (quick scan) and 305 (full scan). The rep wants codes any longer, but there is not.

My question: do I need a new hard drive, or I can just recovery disks?

Thanks for any help you can provide!   -Sarah

Hello

Longer code (up to 24 characters) means that the HARD disk is dead. 305 error would indicate that your hard drive is defective and must be replaced. Please backup your files/data as soon as possible. Is your machine still under warranty? In the affirmative, please call HP for a replacement.

Update: Sorry, I'm a little slow - 3rd opinion then.

Kind regards.

Tags: Notebooks

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