GChat no longer works on my Mozilla Firefox browser, but works on Chrome...

I read the response from Chris Ilias another question similar to mine and we tried the solutions provided on this thread. Clear the cookies/cache, restart firefox in safe mode with disabled... modules etc. I have not been able to solve this problem and have inserted my firefox details my Clipboard below. Only other thing I can think is the removal of Firefox and re - install, but then I would lose my favorites, right?

Info paper:

 Application Basics
       Name
       Firefox
       Version
       17.0.5
       User Agent
       Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20100101 Firefox/17.0
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Symantec Vulnerability Protection
       12.2.0.5 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130328110703
       browser.startup.homepage_override.mstone
       17.0.5
       extensions.lastAppVersion
       17.0.5
       gfx.direct3d.prefer_10_1
       true
       network.cookie.prefsMigrated
       true
       places.history.expiration.transient_current_max_pages
       91655
       privacy.sanitize.migrateFx3Prefs
       true
 Graphics
       Adapter Description
       Intel(R) HD Graphics 4000
       Vendor ID
       0x8086
       Device ID
       0x0166
       Adapter RAM
       Unknown
       Adapter Drivers
       igdumd32 igd10umd32 igd10umd32
       Driver Version
       8.15.10.2639
       Driver Date
       2-1-2012
       Direct2D Enabled
       true
       DirectWrite Enabled
       true (6.2.9200.16492)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) HD Graphics 4000) -- OpenGL ES 2.0 (ANGLE 1.0.0.1242)
       GPU Accelerated Windows
       1/1 Direct3D 10
       AzureCanvasBackend
       direct2d
       AzureFallbackCanvasBackend
       cairo
       AzureContentBackend
       direct2d
 JavaScript
       Incremental GC
       1
 Accessibility
       Activated
       0
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.5
       4.9.5
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSS Util
       3.14.3.0
       3.14.3.0
       NSS SSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSS S/MIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC

Why you use such an old version of Firefox? Upgrade to at least 28 could solve the problem where you have heard of the Interface of Firefox 29 new and do not want to. This link will be 29.0.1, but if you want 28, it can be downloaded via the link install an older version of Firefox .

Please try to update at least 28 Firefox before you continue troubleshooting. Symantec extensions are known to be very problematic. Please try to delete it as it is not necessary to run Norton.

In regards to your bookmarks, no, uninstall and reinstall Firefox will not solve the issue and it will not delete your bookmarks unless you specify that you want to delete. There is a checkbox indicating "Delete my personal data" and is disabled by default.

Tags: Firefox

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