Generally when I go in windows or by mail, the computer will pick up, and then when it opens, I can't keep the page at a particular place

Original title: blocking or scrolling

Generally when I go in windows or by mail, the computer will pick up, and then when it opens, I can't keep the page at a particular place. It scrolls upwards or downwards, when I try to open a place to file an open letter from mail, or trying to do some work. Please notify.

Hello

1 how long have you been faced with this problem?
2 don't you make changes on the computer before this problem?
3 what e-mail client or browser you use?

Step 1: Check if the problem persists in the clean boot state.

From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".

Reference:
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
1. click on start and then click Run.
2. type msconfig and click OK.

The System Configuration Utility dialog box appears.

3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
4. When prompted, click on restart to restart the computer.

Step 2: Also, viruses or malware scan and check.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
http://www.Microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356

Step 3: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

Reference:
Using the event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
Understanding of event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true
Procedure to view and manage event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427

Tags: Windows

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