Get a message the message "Outlook has encountered an error and needs to close" when you add a contact.

Original title: when adding a friend perspective encounters an error and needs to close.

Windows XP: I'm under Outlook Express.  I also have the total package of McAfee.  Recently, I tried to add a friend to spam, and whenever I try (different email sources) I get Outlook has encountered an error and needs to close.  Any suggestions?

Hi KonScheffel,

Thanks for posting the question in the Microsoft Community!

According to the description, it seems that when you try to add contacts from mail spam Outlook Express closes with an error message. However, we need a few details to help you better. Please help me to answer these questions.

1. which version of Outlook Express you're using?

2 have had any changes made to the computer before the question?

3. What Service pack is installed?

I have a couple of steps that should help you to solve this problem of troubleshooting.

Method 1:

Check if you have installed the update that is mentioned in this article.

Outlook Express 6.0 stops responding or closes unexpectedly and you may receive an error message "Microsoft Outlook Express has encountered a problem and needs to close"

http://support.Microsoft.com/kb/898122

Method 2:

Try to check for the problem in safe mode:

Start Outlook in safe mode starts Outlook without add-ins, the preview pane, or toolbar customizations and could indicate a profile damaged or conflicting third-party app or snap

a. click Start.

b. click run.

c. type outlook.exe/safe.

d. click OK.

In addition, visit these links as a reference and check:

HOW to: Add and remove names in your address book in Windows XP

http://support.Microsoft.com/kb/307730

Outlook Express

http://TechNet.Microsoft.com/en-us/library/cc961077.aspx

Hope this information helps. Answer us queries windows and we will be happy to help.

Tags: Windows

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